• Report: #682766

Complaint Review: Citizens Bank of MA & RI

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  • Submitted: Fri, January 14, 2011
  • Updated: Thu, January 20, 2011

  • Reported By: Autograph-Frauds — United States of America
Citizens Bank of MA & RI
Kennedy Plaza Providence, Rhode Island United States of America

Citizens Bank of MA & RI Citizens Bank of MA & RI, NOT your Friendly Bank- the King of Overdraft Schemes Providence, Rhode Island

*Consumer Comment: Ronny, GET OFF the "First Premier" thing! Does NOT apply here.

*Consumer Comment: More explainations..

*Consumer Comment: guidelines...

*Consumer Comment: Okay Steve, put down the crack pipe and allow me to explain..

*Consumer Comment: Ronny, WHY are you stuck on the First Premier issue??

*Consumer Comment: To Steve....HUH?!?!????

*Consumer Comment: And, BofA settled a class action lawsuit in CA on this issue

*Consumer Comment: BofA did nothing special..

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The Citizens Bank slogan often used in their ads is"Citizens Bank, not your typical bankI say Thank Goodness for that! Or we'd all be in trouble

I have never heard of a bank that Orchestrated such creative schemes to swindle their customers of overdraft fees. There is NO denying Citizens looks at Overdraft Revenues as a major (maybe one of the top sources) source of revenue.
For example:
1). About 10-15 years go banks would pay all the smaller charges first to avoid multiple overdraft charges.
2). Then less reputable, less friendly banks began to see $$$ opportunity to re-configuring overdraft policies. Hence, they started posting charges as they were posted in no particular order.
3). Then the Greedy banks got even more desperate. A few of the larger banks (most smaller banks dont engage in this sleazy scheme even today) decided that they would wait until a full day of charges cam e in and would wait until the next day .Then they could reshuffle the deck and rearrange so the larger debits would post FIRST thereby trigger a potential avalanche of overdraft fees. These seedy banks like Citizens Bank would watch their bottom line increase dramatically at the expense and the immense PAIN of the customers. If you have ever waken up to see five or ten overdrafts of mostly $5 and $10 charges at $THIRTY-SEVEN each, you know how traumatizing that is.There were a couple times I thought I was going to have a heart attack! As a matter of fact I expect to one day se a Major Law Suit against Citizens Bank for literally in-humane treatment.The power they hold and repulsive way in which they abuse that power is astonishing. Astonishing and unbelievable that it is Legal in this country.
4). All of this was not enough for Citizens so they looked for other Untapped Schemes to bilk their customer of overdraft charges. For example, not even two years ago I was on the phone with a Citizens rep about pending charges.She informed me as long as you cover those pending charges before they post, you will be ok, no overdraft fees will be incurred.Hence, a little safety net and also a way to monitor my checking account and avoid the Citizens Overdraft Scheme Trap. Well, this past August 2010 I was monitoring my checking account and noticed pending charges I transferred funds form another account. The next day however Citizens bilked me of about 4-5 overdrafts.I called Citizens customer Service and was told Oh we stopped that about a year ago.Let it to Citizens to CLOSE any gaos to their Overdraft Scheme.

You know, I thought all the larger bank had equally sleazy and manilulative tactics at Citiznes.But, apparently Citizens is ina league if their own.I just found the below concerning Bank of America.

Bank of America Ceasing Debit

Overdraft Scheme

by dr. donyell on March 10, 2010

Bank of America will simply no longer allow debit card purchases to go through if there isnt enough money in the account.

For ATM transactions, customers who try to withdraw more than their balance will have to agree to pay a $35 overdraft fee before they can get the money

The banks new policy will kick in on June 19 (2010) for new accounts, and in early August for existing accounts. It will replace the banks current terms, which allow overdrafts to go through but only charge a fee if the deficit is greater than $10.

Seems that at least BOA has a conscience. They at least would not trigger overdraft charges until the deficit was greater then $10, and that was BEFORE they made the change last year to Stop automatic NSF payments. And even with cash withdrawals at least BOA lets you know you will get an overdraft if you continue.Citizens NEVER had a conscience.As a matter of fact, their sleazy NSF and overdraft Scheme would never have been modified had Congress not passed a law last year requiring them to offer an OPT OUT to automatic debits with NSF and hence multiple overdraft charges.And get this.When I went to Citizens they actually have their employees Brainwashed into telling Customers they if they did Opt Out they would be protected and their payments would decline.Can you believe these swindlers?

Do you remember what their employees would tell you (if you ever asked) WHY they post debits form to small in your checking account? The employees would tell me when I asked because we want to make sure your most important charges and bills are paid first.They are protecting us.They are stealing from us in the form of these clandestine overdraft schemes and trigger mechanisms (which have multiple ways to be triggered of which 99.9% of the customers have no idea) but they are protecting us. Can you believe this company?They assume we are stupid.They know better than we do what to do with our money, and then they spout a canned company that is such nonsense , such gibberish that it is comical, and hard to believe what they are saying (notice if they look you in the eye when they tell you this).

Citizens Bank is NOT only NOT your friendly bank, they are the epitome of why the banking industry has lost so much trust from the public, why the entire banking industry nearly collapse a couple years ago, the darkest side of banking.

This report was posted on Ripoff Report on 01/14/2011 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Bank-of-MA-RI/Providence-Rhode-Island-/Citizens-Bank-of-MA-RI-Citizens-Bank-of-MA-RI-NOT-your-Friendly-Bank-the-King-of-Ov-682766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Ronny, GET OFF the "First Premier" thing! Does NOT apply here.

AUTHOR: Steve - (U.S.A.)

Ronny G,


This thread has absolutely NOTHING to do with the "First Premier issue" that I had.


Furthermore, the issue I had with First Premier had absolutely NOTHING to do with me not reading or understanding the terms and conditions as you have stated, nor did it have anything to do with ME in any mismanagement of said account.


Therefore, there is ABSOLUTELY no relationship here. NONE.


My account[s] with First Premier were in good standing. Never a problem. No late payments.


Are you really just too stupid to grasp this?


And, my reasons for using First Premier Bank are none of your business. It was my CHOICE, after reading and understanding all of the terms and conditions, and costs. None of that was ever an issue.


FYI...That "sub prime" credit card you and others keep spouting off about was at a fixed 9.9% rate, whil "good" credit cards out there were at 14% plus -fixed rates. So, it cost me $11 a month for a "SERVICE" that I willingly paid for. I rebuilt my credit score, and am now in the high 700's. I accomplished a goal. Now I do not need them anymore.


>>


Now, back to the OP issue.


It's real simple. Irresponsibility, laziness, and poor account management are in play here. Nothing more. No "rip off". If you don't overdraft your account in the first place, posting order makes no difference. I can't see what is so hard about that.


I have never overdrafted any checking account in over 30 years. I have never paid even 1 nsf fee. Therefore, posting order means nothing to me because I am not stupid or lazy. I properly maintain my account with an accurate checkbook register. No problems.


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#2 Consumer Comment

More explainations..

AUTHOR: Ronny g - (USA)

Many banks still have free checking. So if that is important to any consumer, they can find it.


Of course the bank loses money on free checking...but then why do they or did they offer it? I think you know the answer.


No one I can see is "arguing" HOW overdraft fees are calculated. They are only asking for proper disclosure, and the bank acting in "good faith". (Look up the term on a legal website if you do not understand what the means).


Granted, the days of the "float" have been extinct for a while, other then Chase which will notify you if you have overdrafted and allow you to deposit the funds to avoid a fee..as long as you get in in before the end of said business day. But the complaints and lawsuits overall have NOTHING to do with "floating" anything, it ONLY has to do with the banks intention manipulations to cause fees for DEBIT card transactions that HAD THE FUNDS IN THE ACCOUNT, and FULLY available at the TIME of the transaction. So in other words the customer did not float or attempt to float anything, it was ONLY due to the banks manipulation of time that caused the fee. I grant that it would be avoidable if no one ever overdrafted, but as I have stated time and time again, the bank not only EXPECTS a percentage of it's customers to overdraft, but ENCOURAGES it...and even uses tactics to get customers to sign up for overdraft protection with the debit card in hopes that the customers do indeed, overdraft.


Not to say the advice is not sound...but I can not blame a consumer if the bank is charging unjust fees and taking advantage of mistakes. And THIS is why the courts are siding with the customers "plaintiffs" against the banks "defendants" in these cases. If the banks simply acted in "good faith" and only charged fees for legitimate overdrafts, this discussion would not be going on here now.


To take it a step further, lets assume everyone heeded your advice and suggestions..and every person in the world was perfect and never made a mistake and never overdrafted. If this was the case, what do you think the banks would be doing differently to make up for the loss of this huge profit center that brought in around 60 BILLION (that's right BILLION with a "B") in 2009 alone?


I can afford 10 bucks a month for checking (I believe a service rendered should be paid for), or I can look for a bank which has no minimum free checking (Wells Fargo is still one for example), or I can keep my money under a mattress...it is all about CHOICE..which is why the regulation changes regarding OD protection with the debit card NEEDED to be regulated and legislated to begin with. This was all, 100% the BANKS fault no matter how you slice it.


As far as the bottom of the barrel sub prime CC bank company First Premier, it was only mentioned because Steve keeps bashing and insulting others who complain about what a LEGITIMATE bank did to them, yet he personally lodged a report here against First Premier that he signed up with. So how can he with any legitimacy knock anyone else for not understanding or reading terms when he would sign up with those blatant rip off that are only for suckers or those desperate for a line of credit so they fall for it?


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#3 Consumer Comment

guidelines...

AUTHOR: Just a normal guy - (United States of America)

Many of the policies you mention are the only reason that "free checking" became common. Fact is, free checking often loses money for the bank, and these were ways to make it profitable.


That has begun to change somewhat since last year (new regulations on OD fees) and as a consequence, free checking may go "bye bye" at many institutions. Be careful what you wish for.


Bottom line is - while you can complain HOW overdrafts are calculated, if you follow these basic rules, you'll be fine 99% of the time:


1. Keep a register.


2. Don't even write the check until you KNOW the money is available. Assume unless told otherwise that a check deposit won't be available for 2 business days (if you deposit Monday before the "Cutoff time" for that day's business, it would be Wednesday, and if you deposit Friday, remember weekends don't count, so assume Tuesday). Most banks are actually a day quicker but this rule will cover you most of the time. HOlds beyond that do happen so READ YOUR RECEIPT. If you do an ATM deposit, be prepared for a hold until you know otherwise, they're treated with more scrutiny since fraud often happens at the ATM. If you're bills are so tight that you cannot wait those extra couple days, then you have much bigger problems than this.


If you do the 2 above things, posting orders won't mean a damn thing since you won't overdraft at all or run into "debits before credits" issues. In other words, don't try to live on the float.


Oh, and First Premier is a subprime (bottom of the barrel) credit card company, they have NOTHING to do with the original post...why bring it up here?


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#4 Consumer Comment

Okay Steve, put down the crack pipe and allow me to explain..

AUTHOR: Ronny g - (USA)

I only bring up your First Premier "issue" simply because of the fact
that you instantly assume anyone who posts a report against a bank here is an
idiot or a moron..but then YOU are the one who agreed to the terms of
First Premier which even an IDIOT retard would know better then to do. So who
the HELL are you to reply here only to judge and insult and kick others?


So, you can call me an idiot, but it is not the NSF or overdraft
issues that are related to your report against First Premier, but the
fact that you are defending the banks as well as implicating or stating they did
nothing wrong..but somehow in your case ONLY, the bank actually did something
wrong?


No one including myself has rebutted that keeping an accurate
register can help prevent the likelihood of incurring an NSF fee. READ
the report and comments genius. Go ahead..try it...


But to say posting order does not matter, is something that is
SUBJECTIVE/objective. And THAT is why all these banks are being SUED for
MANIPULATION, FRAUD and in the recent WF case LOST a lawsuit due to unfair and deceptive tactics in
violation of Section 17200 of the California Business and Professions
Code.. BECAUSE regardless of what YOU feel the bottom line is, it
has certainly effected those who have overdrafted....And, SURPRISE!!..the bank not only
expects a percentage of it's customers to overdraft..but ENCOURAGES it
in any way they can..legal and illegal to wit. But somehow you have
decided to post here as some kind of "expert" and cynical critic of every
banking customer..and you signed with First Premier LM FUCKING AO...not only ONE ..but
TWO accounts? Are you a DOUBLE moron??!??!???


So why I would not dispute that if someone is perfect and never
overdrafted would have no concern regarding positing order..how does
this make it right for the banks to manipulate posting order for the
SOLE PURPOSE of ripping off those who did overdraft? You see you
ignorant crackhead..there is no crime or violation for an account holder
to overdraft, but a court has CONCLUDED, that the bank manipulating
to cause excessive fees...is CERTAINLY in violation of the LAW. And,
the
current lawsuits being conducted in a Federal court Miami FLORIDA which
are going forward with all chances of dismissal by the defendants
revoked..also have
CONCLUDED that the banks have without ANY doubt violated law, and did
not
act in "good faith"..the LEAST of which we as the taxpayers who have to
bail
these assholes out when they "NSF" and overdraft and FAIL.. would
expect?


I mean were we not always told since we
were children that the bank is a safe place to keep our money and we
can "trust" the bank since they are backed by the Government... LMAO? Direct deposit anyone?


A copy of the Court's order can be found here.


http://www.bank-overdraft.com/pdf/20100810-wells-fargo-finding.pdf


If you really still do not understand what this has to do with the
OP..just click the link or copy and paste it into your browser and try
READING for a change. Yes..I said it.
You want to come here and play hardball? Put down the bong and the crack
pipe and do a LITTLE RESEARCH for a change before you condemn everyone
else but the GUILTY parties.


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#5 Consumer Comment

Ronny, WHY are you stuck on the First Premier issue??

AUTHOR: Steve - (U.S.A.)

Ronny G,


WHY in every single post in response to me do you bring up the First premier issue?


These CHECKING ACCOUNT / NSF issues are totally unrelated in any way to my CREDIT CARD issue with First premier bank. Are you REALLY that stupid?


Bottom line is, if you properly maintain your checking account and keep an accurate checkbook register, it is EXTREMELY unlikely that an NSF we ever be charged.


In a properly maintained checking account, posting order is absolutely insignificant.


The ONLY people who are affected by posting order are those who float transactions and do not properly maintain their accounts. That is the only fact here that matters.


Now, as far as the First Premier issue you keep bringing up, I will explain it just 1 more time for the retards here [Ronny G].


I had 2 different credit cards with First Premier. 1 Visa and 1 Mastercard. They were in good standing for approx 3 years. Never a late payment. None. However, on 1 card, they failed to post the payment which I had sent plenty early, the same as all the rest. They posted the payment 5 days after the due date, and 8 days total from the date they recieved it as confirmed by my online bill pay. The payment due date was Saturday. The total amout was about $17! On Sunday morning I have some crackhead thug calling me while I have having breakfast in a restaurant, and she is talking to me like I am some lowlife trying to skip out on a $17 payment. She was demanding my checking account info over the phone, and I told here that would never happen as I never give my account information to anyone over the phone. I told her I would look into it as soon as I got home and take care of it either way, even if I just had to make another $17 payment. This was unacceptable to this crackheaded moron, so she kept calling me every 15 minutes that day, and then called me repeatedly every day even after the situation was resolved. Mysteriously the payment posted, and now they owe me money.


What part of this is hard to understand?


And, what part of this has anything to do with the situation at hand with the OP?


Nothing.


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#6 Consumer Comment

To Steve....HUH?!?!????

AUTHOR: Ronny g - (USA)

What class action lawsuit settlement are you talking about? The only recent California bank lawsuit I am aware of this century...was WON against Wells Fargo..not "settled", but won. Nothing to do with Bank of America however they are currently defendants along with a plethora of other banks regarding unjust overdraft fee swindles in a Federal court in FLORIDA. The only California based suit I can find against BofA is regarding some kind of five dollar check cashing fee.


And I am in agreement that BofA did nothing on it's own (did you actually read my reply or too drunk???). What BofA did, was simply in preparation for the upcoming regulations changes regarding "automatic" and "mandatory" overdraft protection regarding the DEBIT card, simply changed it's policies a little before the regulation changes came about..and went on a press release "rampage" head lining "BofA ends overdraft fees" and to the like...all nonsense of course and anyone aware could see right through the BS.


And your "position" regarding the all mighty register is all well and good..and I agree with it to a point. There are still cases where a register will do no good such as unknown authorization holds and charges...but it is irrelevant to this complaint. The complaint is not about an overdraft fee per say...it is about the manipulations the banks have done to cause ADDITIONAL fees to be applied to transactions that did have the funds available at the time of the transaction in the event of a single legitimate overdraft. And certainly in all good logic and common sense overdrafts are to be expected..otherwise why would the banks put so much effort and advertising dollars encouraging customers to sign up for the "protection"//Protection..lol...no make that LMFAO.


Now perhaps you see nothing wrong with that on the banks part..as you state so often and I quote "the bank did nothing wrong". So okay..you do not agree with millions who have been swindeled and Federal Judges and lawyers..all well and good, you are certainly entitled.


But then explain to us..or at least me Steve..what did First Premier do "wrong" in your case?...it seems you lodged a complaint against them on this very website


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#7 Consumer Comment

And, BofA settled a class action lawsuit in CA on this issue

AUTHOR: Steve - (U.S.A.)

And, Ronny, don't forget that BofA had to pay out on the at class action lawsuit in CA recently.


Between the class action ruling, and the changes to federal law, BofA did ABSOLUTELY nothing on its own for its customers.


My position remains that if someone properly maintains a checkbook register and does not overdraft at all, they will never have to worry about NSF fees of any amount.


JUST SAY NO to overdrafting!


It IS a "choice".


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#8 Consumer Comment

BofA did nothing special..

AUTHOR: Ronny g - (USA)



..or nothing to do with conscience.


New regulations changes since August of 2010, prevent ANY bank in the
USA from automatically enrolling, or "forcing" any customers to have
overdraft protection with the DEBIT card.


So if since then you have had any overdraft fees due to a point of
sale, or ATM transactions via a debit card, either the bank is in clear
violation of the law..or somehow you were suckered into signing up for
this service.


Is it a "scheme"? Certainly it is..which is why the banks do anything
in their means to get you to sign up..but the bottom line is the choice
is yours. Why did you sign up for this overdraft protection service? As you can
see from the results..the only thing it "protected", was to make sure the
bank profits from your mistakes.


Go back at once and tell them you do not want this scam service.



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