• Report: #988218

Complaint Review: Citizens Bank

  • Submitted: Fri, December 28, 2012
  • Updated: Fri, December 28, 2012

  • Reported By: L.B — Beacon New York United States of America
Citizens Bank
Main Street Beacon NY 12508 Internet United States of America

Citizens Bank Calld the customer service for a payoff amount on a loan , they gave me a figure and told me how to go about it. When I get to the branch with the instuctions carrid out as instructed proceed to tell Internet

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Citizens bank Instructed me by phone how to pay off a loan I had with them, when I went to the branch to payoff the loan,will all the information I needed, the vice president of the branch called to verify amount of payoff and then proceeded to tell me the loan would not be processed until after the holiday,so I would incur additional interest on the loan that I was paying off on this date. I objected and she proceeded to call customer service from her branch, again. I then talked to 2 different Representative in which they both gave me conflicting information. 1 hour later I'm still in the branch with my payoff amount, and refused to pay any additional interest, charging me interest due to a Holiday schedule & to the misinformation I received. Not to mention the Home equity loan was given at a teaser rate then jumped higher than another bank rates, paying interest on an inflated loan I just needed to pay it off and be done, and they want to charge me more for their misinformation and lengthy processing times?..Bull s**t..unethical, rip off. I am definetly filing a complaint with the State attorney Generals office.

This report was posted on Ripoff Report on 12/28/2012 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Bank/internet/Citizens-Bank-Calld-the-customer-service-for-a-payoff-amount-on-a-loan-they-gave-me-a-f-988218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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