• Report: #481787

Complaint Review: City Assure By Circuit City

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  • Submitted: Tue, August 18, 2009
  • Updated: Tue, August 18, 2009

  • Reported By: Ripped Off — USA
City Assure By Circuit City
cityassure.com Internet United States of America

City Assure By Circuit City When battery failed they sent me a lemon battery that failed days after battery warranty expired Internet

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Ever since Circuit City went under the service at City Assure (their 3rd party warranty provider) has gone down with it. Called 3 times in a 24 hour period with hold times averaging 50 minutes. On all three occasions when I was transferred to a supervisor I was mysteriously disconnected.

In march of 2009 my battery was lasting just minutes so they sent me a "new" battery that had a 90 day warranty. The first 90 days it worked great but just days later the performance got worse and worse. Now only 5 months old, the battery can only keep my laptop on for 30 seconds. This battery is cheap, doesn't work, its a lemon, a knock off not made to factory specs. I know its outside of its warranty but come on, 30 seconds?

City assure contracted with Technuity Battery EDI, they send crappy batteries that only last for days. I called both companies pleading my case but they wouldn't cooperate and their customer service reps were rude and demeaning.

City assure I will never buy another warranty from you and will tell all retailers that until I am blue in the face and hopefully you will fall off the face of the earth.

This report was posted on Ripoff Report on 08/18/2009 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/City-Assure-By-Circuit-City/internet/City-Assure-By-Circuit-City-When-battery-failed-they-sent-me-a-lemon-battery-that-failed-481787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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