- Report: #628019
Report - Rebuttal - Arbitrate
Complaint Review: City Furniture Pembroke Pines
City Furniture Pembroke Pines11249 Pines Blvd. Pembroke Pines, Florida United States of America
City Furniture Pembroke Pines Return or Exchange Refusal Pembroke Pines, Florida
*UPDATE Employee: Trying to assist customer
*UPDATE Employee: 48 Hours to return merchandise
We recently purchased a piece of furntiture and accessory for our home from City Furniture. The piece of furniture was delivered two weeks prior to the other piece, and we picked up the second piece one week ago. The first chance we had to put it up was this weekend, and we noticed immediately it would not fit.
When we went to try and return or exchange it City Furniture refused under the auspices of their policy which states we have only 48 hours to make a return. In addition to this, we were lied to by the store manager who said he could not override the policy, which when we called Customer Service were informed that it was at his discretion to allow the return or exchange. Pls. bear in mind we never even removed the wrapping from the piece.
We are very disspointed in their customer treatment and will not purchase from City Furniture in the future given this apparent lack of customer support.
I would never recommend this store to any of my friends or acquaintances.
This report was posted on Ripoff Report on 07/31/2010 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/City-Furniture-Pembroke-Pines/Pembroke-Pines-Florida-33026/City-Furniture-Pembroke-Pines-Return-or-Exchange-Refusal-Pembroke-Pines-Florida-628019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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