City Furniture City Furniture will not honor my warranty without charging more money Stuart, Florida

I am an employee and would like to assist.  I apologize for the issues with your table.  I have questions for the consumer.  Since the consumer is not named, I ask that they email me at jano@cityfurniture.com.  Please include your name and invoice number.

Thank you.

 Come on Ashley babe don't be like that, yes the numbers have gone down. Did you have a national convention with the other members? Mocha is still there, oh that right the team rotate their rebutts. From one troll to the next, luv u

The OP called and complained that the table was dirty and had smudges. They asked how to clean the table. They weren't calling to complain about it being defective. They didn't do that until MONTHS later. Either way, its unimportant. This is a discount furnature dealer. They offer no warranties and offer no returns. The sales are final on their product:

" Reselection Policy

All purchases, once delivered to or picked up by the customer, are considered final. Refunds are not permitted. A one-time preference exchange is permitted under the following conditions:
1)  Reselection must be for in-stock products of equal or greater value.
2)  New product must be equal to or greater than the retail value of the original product.
3)  Reselection must be authorized within two days of delivery date, and the reselection must take place within three days of the authorization date.
4)  Original delivery fees are non-refundable. There will be a handling fee of $99.95 for products under $500, or a handling fee of $149.95 for products over $500.
5)  Reselection is not permitted if there is any damage to or stains on the product.
6)  Reselection deliveries will take place after 12pm.

So even IF they had contacted them about exchanging this within the time limit, they would be on here crying about the handling fee to exchange it also.  Point blank, this is an issue with the manufacturer. Its not an issue with the retailer. The retailer offers no warranties, no refunds, limited exchanges. If you wanted to know how to clean the table properly, I would refer to the owner's manual (if there was one) or again contact the manufacturer. The OP has a warranty, just call the manufacturer and open a claim on the table. They don't have to use city furnature as their agent, they can use someone else that won't charge them for it.

Still no ripoff here.

Also, Josey, if you think the amount of rebuttals have gone down from your pointless comments you are sorely mistaken. I have not changed any of my rebuttal patterns, and no matter what inane comment you make towards me, I will not change. I dont feed the trolls, like you.

 It is when the Team has to have it they way and the OP does not agreed that attacks come on. Quite a few less rebutts since I have been around.

I gotta do a John Roberts and switch sides here. Sorry Ashley, but I gotta step outta Outlaw's gun sight for the moment. The customer complained to the store about the table right after delivery. It's unreasonable to expect the customer at that juncture to deal with a manufacturer for whatever the issue was. The store should have immediately done what was needed to rectify the issue.

And they still should now, assuming this is truly an issue and not a finish that the table is really supposed to present by nature.

 Did I spot an error in grammar from a top member of Team Rebutt????? Luv U

First of all, your warranty should be with the manufacturer of your table not with furnature city. That would be like buying a sony TV from best buy and whining that best buy wont honor the warranty. Warranties are always with the manufacturer (unless you bought some sort of extended warranty or protection plan in excess of the manufacturer's warranty) have you contacted the manufacturer to use the warranty yet? You should try that.

As for city furnature, their terms are pretty clear:

"Manufacturer's Warranties

City Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are manufacturing warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly.  

Some manufacturers prefer City Furniture to assist in warranty service. Should assistance be necessary, please contact the City Furniture Warranty Department through Customer Service. City Furniture will charge a fee for delivery and/or pick up charges if incurred while handling the manufacturers warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers warranties include repair or replacement of defective parts. 

They do not include the following: 
a)  Loss of use or time, inconvenience, expense or travel while replacement of parts or repair is in progress.
b)  Coverage of leather and fabric against fading or discoloration from exposure to elements, oils, spills, fluids, or chemicals.
c)  Buckling or splitting of veneers resulting from exposure to moisture and/or heat.
In no event shall City Furnitures responsibility exceed the value of the originally purchased item."

as you can see, city furnature offers NO WARRANTIES for the furnature.... you are getting angry at the wrong company. No ripoff here.