I tried to book a tour in Manhattan via the internet, and gave them my credit card number. I never received an email confirmation of that transaction, and they billed my credit card $100.00. The next day, I called their customer service department with the telephone number provided to see if I could upgrade the trip. As it turns out when you call the customer service number you are talking to Long Island, and these people will tell you that they do not have access to the online transaction numbers (Brooklyn). The only way they can help you is to rebook an entirely new trip and charge your credit card.
What happened to me is that on the same day I called customer service, I see on my credit card that I was charged $100.00 from City Sights, Brooklyn, and the Customer Service Department, Long Island, billed my credit card three separate transactions of $108.00, $30.00, and $2.00! I had to ask what were the extra transactions for? So, I was informed that if I write to the company with one of the transaction numbers and tell them I want a refund for an unused tour, I will be refunded in two or three weeks, via company check, they will not credit the credit card. So, I wrote them.
Then when I got to New York, I found that I had been charged for double the tickets to the Statue of Liberty and Ellis Island. I only wanted two tickets, not four! What was Long Island thinking? The gentlemen behind the desk in NYC, told me he would make sure I got credit for the extra $30.00 charge, and it would show up on my next credit card statement! I am still trying to find out what the $2.00 charge is for.
Don't get me wrong, the City Sights Tour was a decent tour, and I did see the tourist stops that I wanted, but the company seriously over charged my credit card by $132.00, and three different people have told me three different interpretations as to how or when I will get my money back. It seems that Long Island does not know what Brooklyn is doing and vice versa. I didn't even get an email confirmation from the , Brooklyn, internet booking!
City Sights, get me my money back pronto! Allow Brooklyn and Long Island to work together! People, do not even attempt to book online. You will not know what you are getting, and Long Island (customer service) will tell you they do not know either. Customer Service may screw it up too, but at least you will get an email confirmation to work with. Does this mean that the company functions on: 'OOPS! I made a mistake! But I can hold onto your money for at least a month.'Rip Off! Do not make this worse!