• Report: #827540

Complaint Review: City Visas

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  • Submitted: Tue, January 24, 2012
  • Updated: Wed, January 16, 2013

  • Reported By: Miss Sikta Jugdave — London Nationwide United Kingdom
City Visas
1 Victoria Square, Birmingham,B1 1BD Nationwide United States of America

City Visas They have taken a deposit of 500 to help with a visa for Canada but I now refusing to help me Birmingham, Nationwide

*UPDATE Employee: Response to comments made

*Consumer Comment: REPORT THE COMPANY

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This immigration consultancy called City Visas have taken a 500 deposit from me to process my Federal Skilled Visa for Canada. I was promised a case worker with years of experience and a solicitor to look over the application. Once the deposit was paid City Visa's have not assigned a case worker and have not been returning my phone calls, answering the phone, replying to emails. They have not being assisting me as they had promised. I have then asked for a refund which they have refused and have said they have taken the 500 for the 1st consultation. I have not had a consultation with anyone at City Visas. I visited their office on 1 Liverpool Street in London as displayed on their website only to be told by reception that they left the building years ago. When I contacted City Visas from reception they are still insisting that they are at 1 Liverpool Street when they distinctly arent.

This report was posted on Ripoff Report on 01/24/2012 03:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/City-Visas/nationwide/City-Visas-They-have-taken-a-deposit-of-500-to-help-with-a-visa-for-Canada-but-I-now-refu-827540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response to comments made

AUTHOR: City Visas Customer Services - (United States of America)

Dear Client 

We would firstly like to apologise for any convenience this has caused you. City Visas takes complaints very seriously and do not accept employees carrying out any misconduct. 

We would like to take the opportunity to find out the full story and find out why you have been treated in such a way. We have many clients that have been through the federal skilled visa process and successfully received a visa. 

If you can contact us with your full name and Email address we would like to find out why you never received a consultation. We have record of every single consultation that has taken place and if you say that you did not receive one then we would like to investigate why. 

With regards to our London office this is a satellite office that we sometimes use for meetings and this has only recently been closed however our website was changed immdiately so we are unsure why you were told otherwise.

City Visas offers one of the best services in relation to Canadian emigration we sincerely apologise for any distress caused to you and would be more than happy to offer you a full refund if we have evidence that you never received a consultation.

Please contact us on feedback@cityvisas.com quoting this website and we will have someone contact you via telephone to discuss this matter forward.

As mentioned all complaints are taken very seriously and dealt with in line with our company policy which can also be shared with you.

We look forward to hearing from you   
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#2 Consumer Comment


AUTHOR: mwala - (United Kingdom)

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