• Report: #689379

Complaint Review: CityGrid Media, LLC

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  • Submitted: Tue, February 01, 2011
  • Updated: Mon, April 25, 2011

  • Reported By: Max — Lewis Center Ohio United States of America
CityGrid Media, LLC
14599 Collections Center Drive Chicago, Illinois United States of America

CityGrid Media, LLC Citysearch, LLC Unlawfull charge on credit card after cancellation of services Chicago, Illinois

*UPDATE Employee: 4/24/2011

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The company unlawfully charged my credit card after I had called them and got their services canceled on Jan 4, 2011. They charged my credit card for $319.95 on Feb 1, 2011 for services rendered in January which I never asked for. Also their customer service number is not always accessible.
Some times I get a message that their customer service number
(800-611-4827) does not exist.


This report was posted on Ripoff Report on 02/01/2011 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/CityGrid-Media-LLC/Chicago-Illinois-60693/CityGrid-Media-LLC-Citysearch-LLC-Unlawfull-charge-on-credit-card-after-cancellation-of-689379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

4/24/2011

AUTHOR: CityGrid Media - (United States of America)

 Thank you for your feedback.   Our Customer Service hours are Monday-Friday, 9am-10pm (Eastern Standard Time).  Our phone number, (800) 611-4827, has been open and established for more than 10 years, therefore we do apologize that you were unable to reach a Customer Service representative.
 
If a customer requests cancelation, we process the cancelation at the end of the customers billing cycle.  This explains why you received your final bill one month after you requested to cancel your account. Please note that we bill in arrears so merchants pay for connections accrued in the month prior. We do apologize for any confusion and would encourage you to reach out to our Customer Service team for any additional questions or requests at (800) 611-4827.
 
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