- Report: #1006629
Report - Rebuttal - Arbitrate
Complaint Review: CityGrid Media
CityGrid Media8833 W. Sunset Boulevard West Hollywood, CA 90069 Internet, California United States of America
CityGrid Media Lies, Deception, and Ripoffs...... OH MY! Internet, California
To boot WE did most of the work updated the data. CG would create skeleton accounts and then we had to make them functional. SO we immediately declined when he called back to sign us up the another contract. NO THANKS- END OF STORY. BUT NO, weeks later we began getting billing and collections letters demanding $1000 for the SECOND month (to which we never contracted). Their slimy phone support (if you can get them to answer) said "your told us 2 days after your contract month, so we "auto renewed you" for another months... so just pay us again... THEN we will stop it.
NO Thanks CityCrap, There own terms of service and agreements are so nonsensical and contradict other paragraphs in that even my attorney was like..(paraphrasing). these guys cant even read and understand their own TOS/Agreement. No where is an AUTO-RENEWAL ever mentioned. Assuming your can find all the info buried under 3-4 levels of hyperlinks and in jargon no one can clearly understand.
My best advise to ANYONE.. avoid CityGrid like the plaque, you don't get what they promise, they will deceive and lie to your just to get you to sign up... they they pretend its your fault for everything they never discussed
Here was Robert's response:
Hello Dr. Long,
The cancelation request was not sent to us until the end of August. That is why auto billing occurred for the second month of service. I apologize for the confusion.
How nice, he apologizes for the deception and smoke and mirrors he deliberately used to get a sale, and as we have proven there IS no AutoRenewal; And even if there were... TWO DAYS and your think your entitled to a months worth of remuneration.
This report was posted on Ripoff Report on 01/31/2013 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/CityGrid-Media/Internet-California-90069/CityGrid-Media-Lies-Deception-and-Ripoffs-OH-MY-Internet-California-1006629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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