• Report: #973477

Complaint Review: Citygrid Media

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  • Submitted: Sun, November 25, 2012
  • Updated: Mon, November 26, 2012

  • Reported By: TCC — Bryan Texas United States of America
Citygrid Media
8833 W. Sunset Boulevard West Hollywood, California United States of America

Citygrid Media Citygrid Complete Scam & Rip Off West Hollywood, California

*UPDATE Employee: CityGrid- Credit request

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I was contacted by Citygrid Media on October 21, 2012 by Veronica Bezdek. She called me to see if I would like to use their services to market my company that had opened on October 1, 2012. After about an hour of conversation, I decided to go with their offer of not having to pay up front. That I would only be paying for the clicks and no more then $200 the following month on Nov 21st.

I gave Veronica my creditcard number and then I was sent an email saying that I would have to wait for my panel because they were having technical issues. This was the first red flag for me. I waited a few days, to see if the issue was resolved. I called and also emailed. Nothing. No answer.

After checking the internet to see what was listed on my company on search engines, I was surprised to see that all my information was listed wrong with Citygrid. They listed my company with the wrong phone number and address. [continued below]....
..... I couldnt believe what I was seeing. By this time, all I wanted to do was cancel my account. So I finally get ahold of Veronica only to be told that she will have to ask her boss if I can cancel early. It hasnt even been a week. I wasnt sent a panel or even a welcome letter. I havent used their services and now they dont know if I can cancel.

She finally wrote me back saying I that my account had been approved for cancellation and that I would not be billed. This email was sent to me on November 1, 2012.

Now its November and I have received two emails stating that I am delinquent in my account and that I owe Citygrid $190.00. That they have tried to charge my creditcard several times and it has failed.

I feel like I have been lied to and now Im they are trying to scam me. I have proof of all the emails sent. This company is a complete rip off.

This report was posted on Ripoff Report on 11/25/2012 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citygrid-Media/West-Hollywood-California-90069/Citygrid-Media-Citygrid-Complete-Scam-Rip-Off-West-Hollywood-California-973477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CityGrid- Credit request

AUTHOR: CityGrid Media - (United States of America)

Thank you for displaying your concerns. CityGrid has looked into your account and we do recognize our error in late cancellation. Your account currently reflects a past due balance of $190.00. Please be advised that we will credit off that amount based on the information we have in our database in regards to your cancellation request. Please be advised that the past due balance will be cleared off in the next 2-3 business days. For your reference number please reach out to our customer service team M-F 7a-6p PST. at (800)611-4827

We do apologize for any inconvenience this may have caused you or your business. If you have any addtional questions or concerns please reach out to us at the information listing above.
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