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Report: #775007

Complaint Review: Claire's - Lancaster Pennsylvania

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  • Reported By: Stac — Hanover Pennsylvania United States of America
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  • Claire's Malls Lancaster, Pennsylvania United States of America

Claire's Would not allow refund or exchange WITH receipt Lancaster, Pennsylvania

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I recently bought earrings and a set of 3 bracelets and a neckless for a wedding. I asked the cashier if the jewerly I was buying clashed with my dress could I return it and get a refund, she said "yes with your receipt". Due to the recent flooding here in Pa and a 45 min ride it took me 4 days to return it. When I walked into the store I had my receipt and told the cashier I'd like to get a refund. She pushed the items back to me and said " Read the back of your receipt it says we don't refund or exchange fancy jewelry".

I showed her pics of me at the wedding wearing different jewelry and how are we customers to know what "fancy" is considering I got plastic bead bracelets and a generic bead like neckless. She told me "ole well nothing I can do". I demanded a manager and she called her and all I was offered was a store credit after the manager and cashier said "we never do this for anyone and had MAJOR attitude". Why when I used my debit card and all the plastic little tags were intact with no flaws and I had the receipt.

I ended up getting my daughter some hair thing and I had to show my debit card with the last 4 numbers matching the receipt card numbers... plus 2 forms of id even though I had the receipt.

I will NEVER buy a thing in Claires again because they can claim ANY jewerly is "fancy" and your out of your money! I dont care what it says on the back of the receipt, how are we to know what is considered "fancy" when I spent almost $30.00 on generic plain jewelry!!

BEWARE when you buy from there!!!!

This report was posted on Ripoff Report on 09/09/2011 08:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/claires/lancaster-pennsylvania-/claires-would-not-allow-refund-or-exchange-with-receipt-lancaster-pennsylvania-775007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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