- Report: #217543
Report - Rebuttal - Arbitrate
Complaint Review: Clairmont U-Haul & Private Mini Storage Center
Clairmont U-Haul & Private Mini Storage Center2885 Clairmont Road NE Atlanta, Georgia U.S.A.
Clairmont U-Haul & Private Mini Storage Center Storage unit robbed by former employees, key now missing Atlanta Georgia
*Consumer Comment: Key Found at another U-Haul Storage
*Consumer Suggestion: Some information on those disk locks
*Consumer Suggestion: Some information on those disk locks
We were told to buy a Uhaul Disc lock which is apparently not easy to cut off. She also informed us that we need to leave one of our keys on the premises in case of an emergency. This should have been a big red flag to us but we were rushing to move and she was so nice we didn't question it. It also seemed like a good option because we would be out of the country and could have a friend get something from our unit without having to mail them a key.
In April I went to the unit to get some things, locked it up and did not come back again until October 16, 2006 to get some items. When I got to my room the lock was still locked as I left it. I opened the door to discover most of our electronics were missing including many expensive musical instruments, cd's etc.
I went back to the two employees at the front desk to report what happened. I told them that I did not want to insult their co-workers but this must have been an inside job because there were only two keys to that lock, I had one and Uhaul had the other. I was out of the country for most the period between April and October and had not been to the facility before that day.
One of the employees checked a file cabinet behind the counter. They pulled out my file and told me that my key was no longer in the file. There was a small envelope inside the file where I was told the key should have been.
The two employees proceeded to inform me that the site is under new management because Saundra and Roland were suspected criminals. They were billing people for two rooms and conducting other illegal business under the Uhual name. From what I understand from their story, Uhaul was starting to suspect them around June. Soon after, Saundra had gone on vacation and never came back. Roland apparently still shows up to ?rent a truck? and is turned away. The employees also told me another former employee Terry was fired because he was also committing criminal acts on the premises. The employees said two Uhual trucks were missing and were last rented in the name of one of Saundra and Roland's relatives and the credit card used is no longer in the computer.
It is quite clear to me, based on this information, that one of these people cleaned out my room before leaving the premises. They even kept my key. I don't understand why Uhual is not taking legal action on them given their past (not including my robbery). I am working with a police detective that informed me Roland had a prior record. I can't believe Uhual let these criminals live on the premises of their secure storage site and wonder how many other people who may have had keys on file were robbed and don't realize it.
In a follow up conversation with current manager, John Seedbury, I was informed that no other customers have left keys on file. He told me that it is not their policy to ask for keys and no other customer has left one except for some businesses on the premise and those keys are kept in a secure place in his office. I asked him if there were no keys on file, why did his employee immediately look in my folder for the missing key and tell me it was not there. I'm sure Mr. Seedbury needs to be careful about what he tells me as this is now a legal matter but I find it hard to believe that no one else was affected by this.
What I would like to know is if there are any other people who have reported a robbery or felt they were mislead or scammed by Saundra or Roland. Surely there must have been other people who left keys on file besides us. I believe we were targetted because Saundra knew we were leaving the country and we had not been back to our room in so many months.
I would appreciate hearing from anyone who has rented from this location who has experienced the following:
1) Signed up for service with Saundra Davis.
2) Were told by Saundra Davis to leave their key on file.
3) Have had (or currently have) a key on file at this location.
4) Feel they have been robbed or are missing items from their unit.
5) Were billed for services or fees which were not delivered or valid.
6) Feel they were mistreated in any other way at this location.
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This report was posted on Ripoff Report on 10/25/2006 05:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clairmont-U-Haul-Private-Mini-Storage-Center/Atlanta-Georgia-30329/Clairmont-U-Haul-Private-Mini-Storage-Center-Storage-unit-robbed-by-former-employees-k-217543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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