- Report: #721366
Report - Rebuttal - Arbitrate
Complaint Review: Clary Solar REVIEW: Ripoff Report gives Clary Solar energy a positive rating Commitment to customer satisfaction
Clary Solar REVIEW: Ripoff Report gives Clary Solar energy a positive rating Commitment to customer satisfaction10360 Sorrento Valley Rd Ste C San Francisco Bay, San Diego, California United States of America
Clary Solar REVIEW: Ripoff Report gives Clary Solar energy a positive rating Commitment to customer satisfaction & Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program, Clary Solar made a serious commitment. How serious? Clary Solar states they are committed to customer satisfaction, integrity, & respect for their customers. Environmental stewardship, compliance with all regulatory agencies, value added green solutions & continuous improvements. Clary Solar implemented some of the most innovative green energy solutions & featured in Photon International Magazine for their innovative solutions & identified by North County Time as one of the best buys in San Diego. Key to their success is customer satisfaction and positive referrals. Customers can feel confident and secure when they choose Clary Solar Energy.
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Clary Solar joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Clary Solar approached Rip-Off Report last month with the express purpose of resolving a report posted on Rip-off Report. The company noticed that there was one report that was filed by a disgruntled employee. This was verified to be true by Rip-off Report. The company has worked quickly to resolve the employees complaint fully and fairly. Clary Solar took this action because they have a sincere commitment to remedy any and all client and or employee concerns and/or misconceptions. Company executives stated to Rip-off Report that the company has a documented process for addressing employee complaints or issues. As a result of this process, the ex-employee contacted Rip-off Report directly to inform us that all of his issues and concerns had been satisfactorily resolved. More about this below.
In the course of our discussions with the company, Clary Solar explained to Rip-off Report: One thing that came as a surprise was that the ex-employee implied that there were several of his customers were dissatisfied. The company promptly contacted all five of his customers and was told that each customer was satisfied with their systems and with the company. Some of them also volunteered a video testimonial that the company has uploaded to YouTube.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that the former employees complaint was resolved, Rip-off Report emailed the author of the one report about Clary Solar, and the author responded back with the following update: ..Clary Solar pro-actively contacted me and I've met with a member of the management team at Clary Solar and discussed my complaint in detail. They've worked together with me to address all the issues in a positive manner. Specifically, Clary Solar has resolved the issue with regards to my pay, they have contacted the clients I discussed in my complaint to ensure that their concerns were addressed, and they've reviewed their internal policy to make sure that communication is clear and open. I'm very satisfied with actions that they've taken and consider this matter resolved.
Clary Solar CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Clary Solar states that it is a leading solar designer and installer for residential and commercial property owners throughout California. The company boasts that they have developed strategies and techniques for solar solutions to help reduce their customers electric bills and reduce their dependence on conventional energy sources. The company states that it is driven to maintain a high level of customer satisfaction and works to ensure that clients have a clear understanding of their services prior to engaging the company. Whenever misunderstandings develop or there is a situation where a client is in need of help, the company has made it a policy to do whatever is necessary to remedy the situation. The company has implemented a feedback process for every client as one of many improvements. The feedback received during the month is reviewed by the company and shared with its employees. The main objective of this practice is to maximize client satisfaction. The company conducted an internal feedback review from its current and ex-employees. The company conducted a feedback review of all of its existing customers. In addition, the company has an internal and independent review of its customers accounts. The feedback received from employees, customers and outside sources has served as a catalyst for many of the changes implemented for continuous improvement.
Clary Solar The Right Partner / Statements from the company.
The foundation for the company is engineering, not sales. We pay attention to details, from the selection of the ideal solar power configuration to your site down to the last bolt of the mounting frame on your roof. We loop your grounding to prevent lighting damage, custom engineer your system to reduce unnecessary penetrations and sort your solar panels for highest production. For a complete explanation of our installation practices, contact us. We will be happy to cover it in detail.
Our engineering back ground drives our solar product selection. We understand that failure of any system component ends up costing money- for the company and our clients. Installing the most reliable equipment always proves to be a better investment- for you and for us. Our business is built on solid relationships and repeat business with our clients. They expect performance over the long run and working with the best equipment assures that we deliver.
Company Executives state, that when it comes time to put it all together, you want team of experienced professionals to execute the project quickly and reliably. The company installers average more than the industry average of construction, mechanical or electrical experience and can quickly overcome unforeseen obstacles, delivering a quality finished product on time.
The company also states Our clients know they can count on us to give straight answers, design proper systems, and follow through to the end. Should an issue arise, we are there to help year after year. We have been in the same Sorrento Valley location since inception.
STATED IMPROVEMENTS FROM Clary Solar
After all that has been stated to Rip-off Report, it has become clear that the company has the commitment to go above and beyond to satisfy their clients. The stated that they always assumed responsibility for any rebate process. In the past the Clary Solar explained that there were a total of four instances in which the Electric/utility company paid a rebate that was lower than what the client had expected. The Clary Solar covered the difference in the amount. Several video testimonials of previous clients were taken and can be viewed online on YouTube at the following LINKS..
The processes at the company are transparent. The sales and operations staff work directly with the equipment suppliers to provide the clients with the best service possible. The management at two major equipment manufactures mentioned similar feedback that the team at the company are very professional. The level of motivation and fervor that they saw at all the levels of the company was unparalleled in the industry. Manufacturers carry out their own independent customer survey. All of the feedback for the company came back positive. The company has transparent processes for its employees as well. The work environment is electric. Processes are setup with the mutual consent of the operation manager and the rest of the employees.
In the future, if anyone has any complaints or concerns with Clary Solar, you are invited to contact them directly via email: firstname.lastname@example.org (please be sure to cc: email@example.com so we can keep track of the companys response). You can call Clary Solar directly at 888-662-4743.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Clary Solar or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Clary Solar.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about ClarySolars Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Corporate Advocacy Business Remediation and Customer Satisfaction Program team. .
A program that benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business.
ED Magedson Founder
a Worldwide Consumer Reporting News Agency
..by consumers, for consumers
PO BOX 310, Tempe, AZ 85280
602-359-4357 ..when selection starts, press 5 then, two seconds later press 1 .. say who you are.
Don't let them get away with it!
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This report was posted on Ripoff Report on 04/23/2011 08:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clary-Solar-REVIEW-Ripoff-Report-gives-Clary-Solar-energy-a-positive-rating-Commitment-to-customer-satisfaction/San-Francisco-Bay-San-Diego-California-92121/Clary-Solar-REVIEW-Ripoff-Report-gives-Clary-Solar-energy-a-positive-rating-Commitment-to-721366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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