- Report: #151565
Report - Rebuttal - Arbitrate
Complaint Review: Classic Closeouts
Classic Closeoutswww.classiccloseouts.com Internet U.S.A.
Classic Closeouts took over 2 months to get refund for mistake they made! Ripoff Internet
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After I placed the first order but before I received it I placed another order with Classic Closeouts. When I received this order it was the wrong order. It had a packing slip that matched what I ordered but everything in the box was completly different.
I immediately tried to call Classic Closeouts but the only number I could find was the one on the box. I called that number and got a very unprofessional sounding voice mail. It sounded like some kids cell phone message or something! I left a message there with both my home and cell numbers but never heard back
A few days later I contact them again via the e-mail link on their web site. Somebody responded to me and told me that they would have fedex pick up the box the following day and once they received it they would credit my account. I had the package ready to be picked up by fedex but they never came. So I contacted them again and was told again that it would be picked up the following day.
Fedex finally did pick up the package a few days later. About a week after the package was picked up I still had not received the refund they promissed. Once again I contacted them and this time I was told it would take up to 10 business days for them to credit my account.
More than 10 business days went by and still no refund. I was very angry by this point and was sick of being able to deal with people only via e-mail. I wanted to talk to somebody in person so I could get an immediate response. I tried to find a number to contact them but could not find any number for them besides the one I had called at the begining that ALWAYS went straight to the same unprofessional voicemail.
I was finally able to find a number to reach them on a website posted by another consumer that had been screwed over by Classic Closeouts. They appearently had the same problem locating a number for them so once they did get the number they wanted to make sure other consumers could have it as well.
When I called the number somebody answered but I think it was the same unprofessional kid that left the message on the other voice mail. While I was on the phoen trying to explain the situation I was constintly put on hold. I would get a sentance out then be asked to hold. How rude is that!
After threatening to report them to the Attorney General and BBB I was assured that I would have my money refunded the following day. After getting off the phone I received an e-mail from them stating the the money had been credited to my account. After that phone call and e-mail it was still over a week later before the money really was credited to my account.
The whole ordeal from when I first received the order and called Classic Closeouts to the time I finally got my refund was over 2 months!!! I can't believe that it can take any business that long to credit an account for a mistake they made! The fact that I couldn't even reach anyone by phone and when I finally did they were very unprofessional only made the situation worse.
Classic Closeouts might look like they have great deals but don't be fooled. The deals aren't good enough to make it worth the time and agrevation when they send you wrong or damaged items.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 07/28/2005 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Classic-Closeouts/internet/Classic-Closeouts-took-over-2-months-to-get-refund-for-mistake-they-made-Ripoff-Internet-151565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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