• Report: #451840

Complaint Review: Classic Roofing Products

  • Submitted: Thu, May 14, 2009
  • Updated: Thu, May 21, 2009

  • Reported By:hamilton Ontario
Classic Roofing Products
3585 Laird Rd Mississauga, Ontario Canada

Classic Roofing Products classics warranty worth nothing. Mississauga Ontario

*REBUTTAL Individual responds: still making up stories

*Consumer Comment: Kind Of Odd

*Consumer Comment: Kind Of Odd

*Consumer Comment: Kind Of Odd

*Consumer Comment: Kind Of Odd

*UPDATE Employee: There are two sides to every story.

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lifetime aluminum re-roof we bought a roof from Classic Products Canada about 4 years ago and have had major problems, we have thousands of dollars of damage on the inside of the house, we called the company many times with no success, they recently told me that the company has changed name to Classic products roofing systems,and one has nothing to do with the other, but still have the same logo, same address, same owners,same salespeople and same website and the web site is copy right of classic products canada, and still sell the same product.they once offered to fix the problem that they said it would cost $10 000.00 to fix and wanted me to pay for half of that cost. we are shocked on how people do bussiness, and how can they sleep at night. we bought a roof with a lifetime warranty that did not even last 5 years, we can thank Norm and Jason the owners and Armand the salesperson in hamilton for making our lives very difficult.

Rocco from hamilton
hamilton, Ontario
Canada

This report was posted on Ripoff Report on 05/14/2009 11:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Classic-Roofing-Products/Mississauga-Ontario-L5L-5Z8/Classic-Roofing-Products-classics-warranty-worth-nothing-Mississauga-Ontario-451840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

still making up stories

AUTHOR: Rocco From Hamilton - (Canada)

we never had leaks before your roof was installed, and your company installed your product on our chimney, your salesman sold it to us that way he said it was no different than doing a mansard wall.

when you did come out to see the problem you said it was classic canada that installed it, before the name changed to classic products and therfore you wanted $5 000.00 to fix it, and the new company does not handle the old companies warranty. how convenient, what will the company be called 5 years from now.
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#2 Consumer Comment

Kind Of Odd

AUTHOR: Cory - (U.S.A.)

When a customer call a roofing company with a leaky roof, I would think it would be up to the roofing company to determine what was causing the leak and how to repair it It sounds like the roofing company slapped a new roof on and THEN determined that that wasn't the problem after all. It sounds kind of odd when the roofing company is posting about siding. I thought a chiminney WAS on the roof, but maybe I'm missing something here.
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#3 Consumer Comment

Kind Of Odd

AUTHOR: Cory - (U.S.A.)

When a customer call a roofing company with a leaky roof, I would think it would be up to the roofing company to determine what was causing the leak and how to repair it It sounds like the roofing company slapped a new roof on and THEN determined that that wasn't the problem after all. It sounds kind of odd when the roofing company is posting about siding. I thought a chiminney WAS on the roof, but maybe I'm missing something here.
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#4 Consumer Comment

Kind Of Odd

AUTHOR: Cory - (U.S.A.)

When a customer call a roofing company with a leaky roof, I would think it would be up to the roofing company to determine what was causing the leak and how to repair it It sounds like the roofing company slapped a new roof on and THEN determined that that wasn't the problem after all. It sounds kind of odd when the roofing company is posting about siding. I thought a chiminney WAS on the roof, but maybe I'm missing something here.
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#5 Consumer Comment

Kind Of Odd

AUTHOR: Cory - (U.S.A.)

When a customer call a roofing company with a leaky roof, I would think it would be up to the roofing company to determine what was causing the leak and how to repair it It sounds like the roofing company slapped a new roof on and THEN determined that that wasn't the problem after all. It sounds kind of odd when the roofing company is posting about siding. I thought a chiminney WAS on the roof, but maybe I'm missing something here.
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#6 UPDATE Employee

There are two sides to every story.

AUTHOR: Classic Products Roofing Systems Inc. - (Canada)

With any story, there are always two sides. And almost always all the facts are not stated. A permanent metal roof is a superior solution for ones home. But, it will not solve every problem a homeowner may have with their roof.

In this instance the homeowner had a preceding problem with leaking before the roof was installed. Rocco has installed metal siding on his chimney and secured it with large bolts right into the brick. When they had first called about a leak the service department was sent out right away to diagnose and repair the leak. It was not until the second attempt that it was figured out that it was not the roof at all, but that the chimney was the source of the leak. Rocca had installed the siding without putting a vapor barrier or any ice and water membrane at the perimeter of the chimney to keep it sealed.

The result was that the rain has run down behind the siding he had installed and caused damaged to the ceiling below. When that was figured out, it was told to Rocco and admitted that it had leaked prior to the roof being installed.

As the leaks was not a result from the roof installation. We had given them options to fix the situation with covering the cost of material and we would provide free labor. In order to repair the damage caused by the chimney, half of the roof would to be removed and then re installed. along with plywood and other materials.

The response from Rocco and his family was "No Way, he will pay one Penny". It was explained numerous times that it was the siding on his chimney that caused the leak. And with zero co-operations from Rocco, we are now at this point.
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