• Report: #959619

Complaint Review: Classicchessandgames.com

  • Submitted: Wed, October 24, 2012
  • Updated: Wed, October 24, 2012

  • Reported By: Gregg — Patchogue New York U.S.A.
520 SW 15th Street, Suite #203 Pompano Beach, Florida United States of America

Classicchessandgames.com ,classicchessandgames.com One man operation takes your order with nothing in stock! Pompano Beach, Florida

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This online store is a scam. If you call, the phone choices for "operator" and "billing" is just an answering machine that promises to call back. I'm still waiting for my call back. The choice for "sales" always gets me transfered to a guy named John who sounds like he's on a cell phone and the choice for "Customer Service" is either an answering machine or also transfers me to John.

I ordered a $180 chess set as a 70th birthday present for my Dad. I told John how important it was that I had it within' 4 days. He told me I would have it in 3 days. After 4 days and no delivery and no way to track it with this outdated website I called, pressed 2 for customer service and of course the phone was answered by John. After he put me on hold to "check my order" he came back and said the product is out of stock for two weeks.  He knew how upset I was and that now it was too late to find the product somewhere else.
John offered no apology and had no concern for me whatsoever. I realized it must be a one-man shady operation so I asked him, "Is this a one man shop or do you have a supervisor?". He said he has a supervisor. When I asked to speak with him he said he would have to call me within 2 hours.  No one ever called me. What a surprise.

I just want this to be a warning for anyone thinking about making a purchase from them. Just because the item is listed a few dollars cheaper then the real competitors does not mean you should do business with them.  All this man had to do was at least apologize and try to help me in some way. I even offered to buy the next higher model but he would not give me any discount or even a break on the shipping charge.  I'm glad I found the product somewhere else with a real company because I probably would not have received the next item anyway.  I can't believe their website says #1 in Customer Service!! How is that allowed!? 

This report was posted on Ripoff Report on 10/24/2012 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Classicchessandgamescom/Pompano-Beach-Florida-33060/Classicchessandgamescom-classicchessandgamescom-One-man-operation-takes-your-order-with-959619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Classicchessandgames.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?