- Report: #1129554
Report - Rebuttal - Arbitrate
Complaint Review: Classmates.com
Classmates.com Charged for another year when I sent and email to end the service over six months ago. Company now claims they never got an email and I didn't approve the current charges. Internet
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I purchased classmates.com for a year and after six months decided it was not worth my time. I had a different email at the time and sent a message to classmates.com to cancel future service. Now six months later I find out that they took $39.00 out of my bank account. I called them today and was told they never received an email. How easy for them to claim they never got an email from me. This is a rip off! At first the Customer Service man claimed he couldn't find my account and then requested the last four numbers of the card they took the money from. I guess he couldn't, seeing that email was deleted after I cancelled the classmate account.
Name: Linda T
School: Lakeview High School
Location: Chicago, Il 1976
The excuse and statement I received was "We never got an email" and "I will set up it to be cancelled for April of 2015". I was so angry I hung up the phone and did not write the reference number down. I will cancel that card they stole the money from so they cannot do it again!
I hate more than anythng when a person tries to control a conversation and does not listen. That is poor customer service regardless of it being a business skill! This company is a ripoff!
This report was posted on Ripoff Report on 03/10/2014 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Classmatescom/internet/Classmatescom-Charged-for-another-year-when-I-sent-and-email-to-end-the-service-over-six-1129554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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