• Report: #471856

Complaint Review: Classmates.com

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  • Submitted: Tue, July 21, 2009
  • Updated: Tue, July 21, 2009

  • Reported By:Las Vegas Nevada
Classmates.com
Classmates.com Internet U.S.A.

Classmates.com Fraudulently charged credit card Internet

*Consumer Comment: Site is legitimate, but others have had problems too...

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I signed up for a 3 month membership only. I looked carefully bto see that there was no "automatic renewal " since this is a feature I NEVER use. Apparently I was Not careful enough. As soon as the renewal appeared on my credit card I tried to cancel. Now they say that if I follow certain procedures I can stop the next renewal but not this one. It can't be stopped, cancelled, refunded or in anyway ended and the $15.00 fee is theirs even though I am not using their service.

It's also really cute how they give you no way to contact a human being. They show a phone number, you call it and it tells you to go to the internet and than hangs up with no other options.

Bob
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 07/21/2009 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Classmatescom/internet/Classmatescom-Fraudulently-charged-credit-card-Internet-471856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Site is legitimate, but others have had problems too...

AUTHOR: Justins - (U.S.A.)

The website is a legitimate business. however, that being said, others have had issues with them as well.

http://www.ripoffreport.com/reports/0/468/RipOff0468985.htm

In this case they eventually resolved the problem. I would recommend being persistent. They offered to refund your money once - call back until it happens. Take down the name of the customer service agent who tells you they are going to make it happen so you give it to a manager if you need to.
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