- Report: #985535
Report - Rebuttal - Arbitrate
Complaint Review: Classmates.com
Classmates.comInternet United States of America
Classmates.com Memory Lane Unauthorized credit card charges for "renewals" Internet
Contacted customer service. I requested 1. Documentation that I had requested auto renewal 2. A choice of either 1. $45 refund or 2. Because I know I should have been checking this credit card more carefully,and therefore may have some culpability here, I offered to allow them to convert the $60 charged to me in this calendar year to their $59 advertised 2 year membership , with no automatic "renewal" .
After a series of useless auto generated form responses, I asked for a supervisory review. The CSR II which I guess is what they call a supervisor, admitted that they could not provide me with documentation
for the consent I supposedly gave in January. But she assured me that I DID agree to auto renewal and stated, once again, that they have a NO REFUND policy and refused to do anything at all.
This is, at best, the worst customer service I have ever experienced. At worst, this is fraud.
This report was posted on Ripoff Report on 12/21/2012 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Classmatescom/internet/Classmatescom-Memory-Lane-Unauthorized-credit-card-charges-for-renewals-Internet-985535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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