- Report: #1128325
Report - Rebuttal - Arbitrate
Complaint Review: Clay Cooley dodge ram
Clay Cooley dodge ram700 Irving, Texas USA
Clay Cooley dodge ram chrysler They lied and pressured us int buying a truck we cant afford Irving Texas
*Consumer Comment: This seems like standard practice for this dealership.
*Consumer Comment: Unfortunately it doesn't matter what you were promised...
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On 01-04-14, Mr. Hroszowy (Steve) and I visited the Clay Cooley Chrysler Dealership located at 700 E Airport Freeway Irving Tx . My complaint is that we were victimized by the dealership’s misrepresentations, trickery, high pressure and fraudulent sales tactics and became forced into purchasing a vehicle that we cannot afford.
Our intent in visiting the dealership was to get pricing for new and used pickup trucks. We had no intention of buying a vehicle then. In fact, we had no idea how much truck we could afford. Once we entered the dealership, we were met by salesman Mr. Michael Fry. After some discussion with Mr. Fry, he showed us a 2014 Dodge 1500 pickup truck. The truck was very nice but our initial impression was that we would not be able to afford the vehicle based on our current income. We just moved to Texas from Massachusetts within the last three months and were just settling into our new apartment. This was conveyed to Mr. Fry. However, it was very apparent that Mr. Fry became very intent on selling us the new truck. After repeatedly trying to leave the dealership, we were pressured into continuing the conversation with Mr. Fry as well as other mangers. We also told them I was going to be late for work but they kept saying it would only take a fifteen more minutes every ten minutes We have never dealt with a car dealership before and we felt very intimidated by the very high pressured tactics that Mr. Fry was using to get us to stay.
We were very aware that we could not afford the truck that Mr. Fry was pressuring us to buy based on our current income and Mr. Fry recognized that fact as well so he offered Steve a job at the dealership with an income of $1,000-1,500 per week. Mr. Fry asserted that by taking the job earning $1,000 per week, we would be able to afford the truck. Mr. Frye explained that if Steve took the job he was offering, not only would he make $1000 per week but the dealership would provide him with a $1000 suit. The offer seemed too good to be true and, in fact, it was. Steve took the job opportunity. Steve quit the job he currently had and arrived at the dealership that Monday. Not surprisingly, there was no suit and the job only paid $7.25 per hour. Steve quit the job immediately realizing that the job that Mr. Fry offered him during his sales pitch did not exist. Unfortunately, the sale that was dependent on the new job was complete.
During the high pressure sales tactics being used by Mr. Fry, he explained that in addition to the tremendous job opportunity, the dealership would fill the truck’s gas tank upon delivering it to us and that the dealership would make the first truck payment and that our first payment would not be due for two and one half months. In addition, another sales rep who joined Mr. Fry in pressuring us to stay at the dealership added to our confusion and expectation on false promises. The second sales rep was introduced as Mr. Joe Guillen. In an attempt to leave the dealership, Steve and I explained that before we made the purchase, we needed to check with our insurance company and determine the cost of insuring the new truck. It was then that Mr. Guillen assured us that he contacted an insurance company associated with the dealership and the cost of the insurance for the new truck would be $109 per month. We later learned after signing the loan papers that none of what Mr. Fry promised and what Mr. Guillen asserted to us was true.
We remained intimidated by the tactics and conversation that Mr. Fry and Mr. Guillen were using to keep us in the dealership. A one point, Mr. Fry introduced us to finance manager who we know only by the first name of Dimitri. Dimitri explained that were would not need to make a down payment or pay any sales tax or registration fees. He indicated that the dealership would pay those costs. Dimitri never explained that these fees were added to the loan amount. In addition, Steve was intended to be the sole responsible party on the loan as well as the sole registered owner for the vehicle yet Dimitri led us to believe that I was the one who would have to own the truck. Papers were signed by Steve and I that we did not understand or agree to. It was our understanding that the monthly costs for the truck would be no more that $600 per month which would be barely possible.
After we received the truck that night, we were billed by the insurance carrier which they were suppose to pay the first month not just the down payment, and learned that the monthly cost of the insurance would be almost $300 per month. This will require us to pay over $900 per month to keep the truck, an amount that we cannot afford.
With this finally being realized, I attempted to contact Dimitri and Mr. Fry numerous times leaving messages for them to return my call. Neither one returned my call even after leaving each of them numerous messages. The reason for calling these two individuals was to explain to them that Steve and I cannot afford the truck that we were tricked into buying. We were hoping that the dealership would do the right things and take the truck back and fit us with a vehicle we could afford. With no success in getting either Mr. Fry or Dimitri to call me, I asked the assistance of my father, Tom R. Lafleur (401-651-9210) and he attempted to contact Dimitri on Thursday, 1-23-14. My father explained that when he contacted the dealership and explained the reason for his call he was informed that Dimitri no longer worked for the dealership. This was later determined to be a lie. My father was able to speak with Mr. Fry and during that phone call my father expressed his frustration about the sales tactics used to make a sale. Mr. Fry hung up on my father twice and then would not take his call.
On 1-25-14, Steve and I went back to the dealership hoping that we would be able to get some relief in the form of getting a cheaper, used vehicle. Mr. Fry and Dimitri would not even acknowledge our presence inside the dealership in spite of our efforts to speak with them. We did speak with Mr. Guillen and he explained that the dealership could not help us as the new truck that we purchased now had $10,000 negative equity. How a new truck could have $10,000 of negative equity could not be explained to us or my father who listened to our conversation with Mr. Guillen over a speaker phone.
At the end of this ordeal with Clay Cooley Dealership, Steve and I are left with a truck we cannot afford and will likely be repossessed. We were victims to the high pressured sale tactics of a dealership that prey upon people, like us, that have no experience in dealing with unscrupulous sales people. We were tricked into signing a sales agreement based on assertions and promises that were false and misleading, all made simply to make the sale. I am hoping that your agency will help us in dealing with such an unprofessional and deceitful company as we feel that we have nowhere else to turn.
This report was posted on Ripoff Report on 03/04/2014 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clay-Cooley-dodge-ram/Irving-Texas/Clay-Cooley-dodge-ram-chrysler-They-lied-and-pressured-us-int-buying-a-truck-we-cant-affo-1128325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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