• Report: #454120

Complaint Review: Clayton Homes

  • Submitted: Thu, May 21, 2009
  • Updated: Sat, March 27, 2010

  • Reported By:Sylva North Carolina
Clayton Homes
395 Highway 11W S Rutledge, Tennessee U.S.A.

Clayton Homes Poor workmanship, not honoring warrenty Rutledge Tennessee

*Consumer Suggestion: I was also in the Manufactured Home Business

*Author of original report: Don't believe the lies of Clayton Homes

*Consumer Comment: no way to please

*Author of original report: The Nightmare Continues

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In February of this year we purchased a home from a new line of manufactured homes that was made by the Clayton plant in Rutledge, TN. Unfortunatly this has been the biggest mistake of our life. After many, many months of searching manufactured/modular home builders we finally decided on a new line of home called the Avondale Marquis. We chose Crossland Homes in Candler, NC as our dealer for the home.

Over the course of two months we went through the various options and upgrades that were available. We selected upgraded oak cabinets for the kitchen and baths along with upgraded carpet and architectual 30 year shingles. This paticular home also came with drywall throughout. Since the home was a new model line and there weren't any models on any of the lots we viewed a Avondale model at Crossland's lot.

We were truly satisfied with the inside of the Avondale model. The kitchen cabinets were also oak and the same style as what we had chose. The model also had drywall througout. When we toured the model we asked the sales person if the raised panel doors would be included in our home. "Yes" they responded, everything you see will be similar to your home.

We also chose a style of drapery that was green and were satisfied with our selection. February came and we ordered our home. We went through each item on the order form to ensure that we hadn't missed anything. The following monday our home was ordered and we were told it would be around 3 weeks before the home would arrive.

Over the course of the month that followed our home was delivered to the lot and we did an initial walk through of the home before it was transported to our land. On our order form we had requested a electric outlet on the front of our home but on the front of the home they had goofed and put two ourlets right next to one another! Over the following weeks, our home was delivered to our land.

Once our home was complete we walked through the finished product. My husband and I were in shock at the number of mistakes that were present in our home that was ready for CO. In the MB there was a bulge from the bottom of the wood trim around the bath tub. The hot and cold knobs were also mixed up so that the cold knob was on the hot water and the hot water knob was on the cold water.

On the wall was a letter P in some sort of pen or marker. A nail protruded from the drywall leaving a bulge. Drywall seams ran up and down two walls in the master bedroom. The trim around the doors had been pained with a high gloss paint and nailed into place what looked like 10 times for each piece. In the living room the ceiling fan had scratched off the ceiling texture.

The linolium was bulging in the foyer area (also an upgrade linolium that was made to look like wood). The worst of the situation was the kitchen and bath cabinets. Apparently a 5 year old had put the cabinets up and in the kitchen one cabinet had a visable gap between it and the cabinet next to it. Each and every door wasn't properly adjusted before the cabinets were installed causing the cabinet doors to scratch against the base of the cabinet.

We also had a atrium door installed in the dining area. The area of the door where the lock is located had evidently been incorrectly positioned so the person who installed it took it out and drilled another hole on the door and put wood putty in the hole! The screen had been inproperly attached to the door on the outside and scratched the base of the glider when it was pulled shut. And by the way, the green curtains that we selected for our home weren't put in the home from the factory.

Instead they had put up a tacky red and beigh color leave print curtain in every room. We had never seen the print before. The list goes on and on. In all, the final price of our 1580 square foot home came to $95,000.00 with upgrades. For the price we paid for the home, I felt sure that we would receive a quality product.

BUYER BEWARE, if you are considering a Clayton home from this plant please reconsider. Before we chose our home, we also looked at Oakwood Homes. The Oakwood brand seems to be better quality but did cost more. In reality all manufactured housing is built to the same low standards. I have never seen a manufactured home that was well built but for the price and what we could afford it was the only option for us at the time besides renting.

This is now May and we are still trying to get many of the issues with our home fixed. Our kitchen cabinets were our biggest complaint and we felt that this issue would be addressed after we threatened to file a complaint with the better business bureau. Today the plant sent another service employee out to our home. Many of our cabinets had scratches in them that had been filled with wood putty.

Last month the plant brought out new cabinet doors. The doors that they replaced them with were a completly different stain, so we ended up with a light oak frame and a cherry stained center on the cabinet. The plant has resisted taking all the doors off and restaining them to match. I'm now having to file complaints with the BBB in order to get these matters addressed (hopefully).

The lot provides little assistance and wouldn't even take the time to come out and look at the cabinets. At this point I'm not sure what else we can do to fix the cabinets. They look very cheap, worse than any you'll find at your local home improvement store on the shelf.

I'm writing this report to warn other potential manufactured home buyers to reconsider their options. There are other options out there besides manufactured housing. R-Anell homes provide quality modular homes (built to local and state building codes) for the money.

In the end it may cost a little more to go with another manufacturer but believe me it will be worth it. You can also rent and save money. Home ownership isn't for everyone but you'll be alot happier if you save your money and invest it in a home and not a piece of trash as we did.

Sylva, North Carolina

This report was posted on Ripoff Report on 05/21/2009 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clayton-Homes/Rutledge-Tennessee-37861/Clayton-Homes-Poor-workmanship-not-honoring-warrenty-Rutledge-Tennessee-454120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

I was also in the Manufactured Home Business

AUTHOR: Bob Newland - (United States of America)

I worked in the business for several years, and one thing that always puzzled me is the people coming in looking for a huge house, with a tiny payment.

I agree 100k is alot of money, 12 years of rent, if your rent is 700 on a rental.

Clayton homes builds homes in the range of $35 per square foot, to about $75 per squarefoot.

One thing that I had noticed at Clayton, and most all industries. The pricing is consistant with the products, ie..$75 per sf was alot nicer than the $35.

I now work for a builder, and Ill tell you, Clayton's Crest home(Modular) @$75 is alot nicer than a Home built on site for $125.00 per sf. And Claytons Karsten Home(modular) (less than $60) is nicer than you would pay $100 per sf on a site built home. And both of those homes are built tighter.

I believe that Indusry has a purpose, and helps the people who either want to save money, or need a bigger home, and like the value. A lot of people had downsized from larger more expensive site built homes, and were perfectly happy. On the other hand people who had never owned a home had expected it to turn out like Garth Brooks Ranch in Oklahoma.

Most of the people that had purchased a home from us were perfectly happy, and were able to make a decision on the bigger issue, as apposed to the more quality features issue.


I would reccomend that anyone who were going to purchase, look at every aspect of the home and determine if they would like to upgrade to a nicer item. If you get to the point of not being able to afford that much, then downsize with the nicer quality product.

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#2 Author of original report

Don't believe the lies of Clayton Homes

AUTHOR: Jh - (U.S.A.)

I wonder if the vetern of the manufactured home industry had to pay what we paid for our home and then shell out $8,000.00 for new cabinets and numerous other expenses so that our house was half decent?  We couldn't even open the kitchen cabinets that were installed in the kitchen because none of them were installed correctly at the factory.  I'm not a picky person but I feel that if a person pays over $100,000.00 for a manufactured home that the walls should be even and the cabinets should be installed correctly.  Buying a home from Clayton Homes Rutledge has been the worst mistake of our life and we will never recommend this plant to anyone.  As you can see from the posts on this site there are other consumers who agree that the quality of homes manufactured at the Rutledge, TN plant are very, very, low.  From the number of issues that we've experienced with our home, I would doubt that the home was even inspected.  This industry steals people's dreams of home ownership and replaces it with a piece of junk that will fall apart years before the owners are ever able to pay the mortgage off.  To consumers out there who are looking at Clayton homes consider another manufacturing plant within the Clayton line, because Rutledge homes are the bottom of the barrell in quality.  Richfield and other plants in NC that manufacturer Clayton homes are a better option if you have to get a manufactured home.  From what I've seen, all of the TN plants manufacture poor quality homes with multiple quality issues and continual repairs.  Who are you going to listen to, the vetern of the manufactured home industry who wants to make a sale to line their own pockets or a disappointed home owner who has experienced the lack of quality in these homes first hand. 

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#3 Consumer Comment

no way to please

AUTHOR: anonymous - (United States of America)

Obviously, you would not be satisfied with ANY home you bought.  I am a 31 year veteran in the manufactured housing industry.  Although not an employee of Clayton, I know that they are a great company, with very much focus on customer satisfaction.   Very high customer satisfaction ratings from 3rd party customer survey companies.  However, as with any product, there are going to be some buyers, that no matter what, cannot be pleased.  It seams that they have put every effort into pleasing you.  Good luck.


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#4 Author of original report

The Nightmare Continues

AUTHOR: Jh - (U.S.A.)

Issues since last post:

1-Cracked toilet in guest bathroom.  Installed by Rutledge factory.

2-Multiple drywall screw and nail pops (up to 15 on some walls).

3-Had to completely replace kitchen cabinets and countertops.  Cabinets were AWFUL. 

4-Stucco on footers cracked and had to have this retextured 3x so far.  Still cracking so will have to have the crew come out again.

5-Roof leaks.  OSB board was improperly applied to top of house at factory.  Leaks were multiple.  A crew came out to "fix" the problem and the very next day, we had another leak.  The people who they hire to work on these dumps are idiots and don't have a clue what their doing.

6-Water stain on ceiling in closet.  Large water stain that is brown.  It just looks great, and matches the rest of the dump.

7-Multiple issues with drywall seams showing through and the worst drywall job that I've ever seen.

8-Cracks on bedroom doors.

If anyone is reading this who is considering the purchase of a manufactured home please stop and reconsider your options.  We have been through hell over the past year with this house and the constant and continued repairs.  Consider a stick built house and please don't fall into the trap that we did.  These homes are junk and will always have problems.  Most won't last to the end of your loan. 

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