Clean Dry Usa, Woodland Hills outrargeous and polular rip-off Woodland Hills California

Custumer got PARTIAL REFUND as requested to 100% satisfy her request from Clean Dry USA.

Our company values and respects our senior clientele as do our technicians which is why we offer an additional 10% discount to senior citizens. In this customer's case we offered an additional 15% because of the volume of work being performed at her house. When the technician arrived at the customer's house he demonstrated the tile cleaning and the customer expressed interest in extra grout cleaning and sealant, without presenting or making reference to the coupon. It is standard industry policy to charge separately for the grout and sealant as these procedures are more time consuming and involve more expensive supplies. The customer was informed of all charges prior to the commencement of work and even called and confirmed with another party while the technician received authorization for the additional discount from a manager. The customer then expressed interest in getting a sofa cleaned as well in which we extended the 15% discount to our already discounted coupon price for the sofa.

In between the jobs the technicians are directed to deposit the payment from the previous job before continuing on to the other as part of our procedures in order to keep the office up to date on the status of the technicians. Because the check was written off the same bank as it was deposited into the check posted immediately to the account. As soon as the customer expressed dissatisfaction with job we immediately offered to send the technician back at no charge to the customer, however this offer was rejected. We are sincerely sorry that the customer is not 100% satisfied with the work performed at her home as it is our companies main concern to provide the best individualized service for every customer. However, the customer did not allow ample opportunity in order for our company to act upon our satisfaction guarantee which has been perfected through sixteen years of experience in the field.