• Report: #520300

Complaint Review: Clear - Clearwire

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  • Submitted: Thu, November 05, 2009
  • Updated: Tue, December 22, 2009

  • Reported By: Stephen — Waco Texas United States of America
Clear - Clearwire
Internet United States of America

Clear - Clearwire inappropriate professor business ever! Internet

*Consumer Comment: Possible solution to refund

*Consumer Comment: Do not give into their scam of a this mysterious "contract". DO NOT PAY FEE! Read my complaint. Seems they do this alot. File a complaint w/the Better Business Bureau and request all your $ back!

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FYI: English is my second language, please bear with me.

 I'm not appreciates these inappropriate professor Internet company ever I have. Clear-wire seems not understandable people's situation and going-on.

 Wife and I are deaf. We're required to have high speed for our videophone. We cannot speak on the telephone as well as hearing people does because we cannot understand and  cannot hear a telephone as clearly as hearing people does.

 We decided to have internet what we really needed. We went to the store called radio shack. I always ensure by asking the questions what we expect to have/need.

 The guy said "It unlimited high speed internet, should be fine. Should work on videophone." I asked him "If it doesn't work on my videophone as well... What should we do." He explains every thing but except not the rules/polices yet before contract yet. He said "call clearwire for refund and return."
 
 So We don't see the polices/rules yet... I ensure to asked him the question "Will it charge us the return fee or else?" He said "NO, doubt if videophone not working." Then we just went completed the contract.

I'm computer geek. I know a lot of computer, internet, modem, and router. I built the one of my pc tower. Which mean I aren't that dumb enough to believe the guy said.
 
 I went home to set-up the clearwire modem by my self. I tried fix videophone into to work. Not working at all... So I called Clear Tech support. They explained me how to do so. I fixed the modem to the better place from what they said. Still the same problem with signal and even videophone not working at all. Clearwire customer service said "Don't worry, this month will be better, will set another tower, will make even better with strong signal...blah blah"

 Wife and I asserted to canceled account with Clearwire. Customer service asked us "WHY..." What the hell they're thinking... asked us the stupid question alike childish "WHY" which aren't professor. They ought to accept and DO the process without the inappropriate professor question "WHY". 

They ought to know better instead off saying "WHY"  My opinion BECAUSE CLEARWIRE HAVING A LOT INTERNET SIGNAL PROBLEM!! HELLO!

 So I explained them the "why" situations. They said "why couldn't videophone work..blah"  DUH! Videophone required to have high speed internet. Also We're deaf, we need videophone to communication with our family, friends, important stuff, and job.

 They said will send us return information through email in 24-48 days. Also they'll charge us 120 dollars for canceled fee. Well... I'm totally disappoint at these customer service who has very icy cold heart who don't understand my situation which I need high speed internet for my videophone is because we're deaf. Only used for two weeks even I've tried/efforts my best get thing to fix but unfortunately not work at all. Also their internet disconnect once a while. What a lousy, inappropriate professor business, and icy cold heart! 

 I'm not happy at all! I would not allowed them to charge us an stupid unreasonable fee.
 From my advices DO NOT CONTRACT CLEARWIRE ACCOUNT or THEY'll BE YOUR NIGHTMARE!  CLEARWIMARE! <- FACTS!



This report was posted on Ripoff Report on 11/05/2009 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear-Clearwire/internet/Clear-Clearwire-inappropriate-professor-business-ever-Internet-520300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Possible solution to refund

AUTHOR: Colette bond - (U.S.A.)

I have not had dealings with clearwire, and choose not to due to negative reports and other sources, but I had similar situation where I was to get software and charged one fee of $2.79 for the cd.  I noted on my bank statement charges of $40.00 per month. I filed complaint with ripoff report and I began to get phone calls from parent company.  I saw consumer reply stating in order to get money refunded and not charged cancel fee I had to write a letter inforrming them of the erroroneous matter and demand my money back, with in 30 days. This letter had to be sent to the home office certified mail.  According to  auther I read from it was suppose to be some type of unnoted law.  Hope this helps.
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#2 Consumer Comment

Do not give into their scam of a this mysterious "contract". DO NOT PAY FEE! Read my complaint. Seems they do this alot. File a complaint w/the Better Business Bureau and request all your $ back!

AUTHOR: DrD - (United States of America)

I understood your complaint completely.  This same thing happened to me.  I could not get online 1/2 the time so cancelled and THEN I was told I signed a contract.  Seems to be a pattern here.


When you call to order their internet servuce they never explain the contract or that they will be keeping your credit card information and taking monthly withdrawals at their will.


DO NOT PAY THE EARLY TERMINATION FEE!  FILE A COMPLAINT WITH THE BBB!  THIS IS WHAT I DID AND IT LOOKS LIKE CANCELED THE EARLY TERMINATION FEE BUT NOW I WANT A REFUND OF $500.00 BECAUSE THIS IS NOW MUCH MONEY I PAID THEM FOR A SERVICE THAT THEY COULD NOT PROVIDE! 


DO NOT GIVE IN!  WE NEED TO STICK TOGETHER! 


DrD'


Portland, Oregon

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