- Report: #764003
Report - Rebuttal - Arbitrate
Complaint Review: Clear Wire
Clear Wire3811 South Cooper Street Arlington, Texas United States of America
Clear Wire Clear wireless, Clear Poor Customer Service, long wait times, rude employees Arlington, Texas
I get everything set up and wait for the modem to find a signal. After trying several spots in my home to pick up a signal, I barely seem to pick up a bar except for when I hung the modem in a window as well as duct taped it to keep it from falling.
I had to deal with this less-than-dial-up-speed connection for 3 months, I was glad to be able to finally set up with another company.
While trying to cancel my service, I was put on hold for over three hours. During that time, I tried their online customer service where I was treated like crap and basically told to f*** off.
This company is a joke. After I was able to finally get a hold of some one over the phone, they kept putting me back on hold and kept trying to get me to reconsider. The worst part is I had initially canceled two months prior to this day.
So in the end, I'm out over $100 (which I was rudely informed is non-refundable) and I'm kinda pissed for having to waste my time with these jerks. I wouldn't ever go back to Clear, even if they paid me to.
This report was posted on Ripoff Report on 08/11/2011 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear-Wire/Arlington-Texas-76017/Clear-Wire-Clear-wireless-Clear-Poor-Customer-Service-long-wait-times-rude-employees-Ar-764003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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