- Report: #661514
Report - Rebuttal - Arbitrate
Complaint Review: Clear Wireless Internet
Clear Wireless InternetInternet United States of America
Clear Wireless Internet The CLEAR Difference: Lot's of Down Time and Slow Connection Houston, Texas Internet
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This is what I was told by Luis (he would not give me his complete name, nor an employee ID): "The service that we provide is not 24/7. I know that being down four hours is a hassle, but at least it was only 4 hours." Then after waiting 15 minutes for a Supervisor, he offered me a credit of $1.16! I told him not to insult me. I hung up and called back again. This time, I spoke with Chris Oberman he was polite and said, We are new and having problems with the system and providing steady connections, DUH! He took my number and said that a supervisor would call me back with one hour. He said we have 75 people talking with customers and only one Supervisor! I told him I want out of my contract without a cancellation fee. He said call back on Monday and speak with "Billing Dept and Customer Service!!?" The CLEAR Difference is that all the promises of fast and dependable service are a complete FRAUD!!!
This report was posted on Ripoff Report on 11/13/2010 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clear-Wireless-Internet/internet/Clear-Wireless-Internet-The-CLEAR-Difference-Lots-of-Down-Time-and-Slow-Connection-Hou-661514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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