• Report: #1075125

Complaint Review: Clear Wireless

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, August 12, 2013
  • Updated: Mon, August 12, 2013

  • Reported By: danparker — Washington Dist of Columbia
Clear Wireless
Washington, Dist of Columbia USA

Clear Wireless Clearwire Clear is a cut-rate wireless provider with serious reliability problems Washington DC

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Clear Wireless service, while relatively cheap, suffers from periodic outages that last from 24 hours to up to one week.  They deliver their service via WiMax, a souped-up version of WiFi for large areas.  You purchase one of their proprietary antennas and, for $35 a month in my case, you get reasonable speed wireless internet.  So far so good, since when it works, Clear service is generally OK.  It never reaches advertized speeds, has routine slow-downs and brief outages, but not too much to complain about.

What really drives a knife into the customer's back, however, are the outages.  When they come, there is zero notice, zero internet, and entirely misleading responses from Clear customer support.  The outages happen once every couple or few months, and can last for days.  As I write this, my service has just come back after three days.  No amount of calls to Clear will help because much of their operation is outsourced on the cheap.

Customer service is outsourced to India, and local hardware support is outsourced to, if my experience is a guide,  anyone with a toolbox and a truck.  What one soon realizes as a customer of Clear is that they spend just enough on support to squeek by and not one penny more.  While that may appeal to an accountant, it only makes things worse when it really counts.

Clear is unusual among service providers in that they appear to have made the calculation that it is cheaper to rebate those few persistent complaining customers or even lose one or two rather than pay a service technician overtime to actually fix something during a service interruption.  Hence, service gaps that would doom any other company are taken by Clear as a viable cost management strategy.

The bottom line is that if you cannot afford periodic unannounced, prolonged, and total service outages with your internet service, avoid Clear like the customer service plague that it is.  

 

 


This report was posted on Ripoff Report on 08/12/2013 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear-Wireless/Washington-Dist-of-Columbia-20002/Clear-Wireless-Clearwire-Clear-is-a-cut-rate-wireless-provider-with-serious-reliability-p-1075125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Clear Wireless

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory