• Report: #987513

Complaint Review: Clear

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  • Submitted: Thu, December 27, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: Toni — Durham North Carolina United States of America
Clear
Dept.. CH 14365 Palatie,, Illinois United States of America

Clear Clear Wireless Took money out of account without authoritation! Refused to cancel account. Refused to send return label for modem. Palatie,, Illinois

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Clear deducted $114.11 from by checking account for an internet service that I did not request. When I realized that the money had been deducted I called them and reported this. I spoke with two different people who stated it would be taken care of. (2 hours on cell phone) I was told a label would be mailed to return a modum and my money would be refunded into my account. I would also get a call in 24 hours.

Four days later, no money was refunded into my account and no label was sent by email.  I called them back.  I was put on hold for over thrity minutes to be told, "it was being working on"  and " that I would get a call back within 24 to 48 hours". I stated I really needed that money badly with it being Christmas and excepted them to call me.  Needless to say, I did not received a call.

The next day I called back and asked to speak with either the of the first two people that I had talked to before since this was now the third person.  I explained for the third time, that $114.11 had been deducted from my checking account, an internet service had been set up for me without my knowledge with their company and I did not want it.  He agreed that it was been worked on that they were aware that Direct TV had set this up without my knowledge and I was going to be paid in full.  He was going to put me on hold for a moment and would the number I gave him be a good number to call back on.  I asked immediately to talk to a supervisor.  He told me NO, I could not talk to one.  I asked why.  He told me I was not allowed to.  I told him that I had already ran up a big cell phone bill by being put on hold and could not be put on hold again for long periods of time, he guaranteed me it would only be 2 minutes!   He was right.  After 2 minutes, he disconnected the line and hung up on me and I was never called back by anyone.....

The next day I went to my bank and asked if I could file a Dispute Form against them and showed her all the paper work that I had with names and times and dates that I had talked to Clear employees.  She immediately called Clear.  They in addition gave her the run-a-round for over 40 minutes on the telephone.  They did tell her they were sending a shipping label right then, we immediately checked the email while they were on the phone and it was not one ( and she called them out on it)  they told her it would be coming with the day or so.  I finally got the shipping label late that afternoon (it was Friday) I got it in the mail to them that day. The 12th of December  and they received the 14th.  They try their best the make it so people do not return with the 30 time period and therefore and locked into a contract .

My banked told them that they would go after them for the money.  As of today, I have received $103.47 of my $114.11 that they withdrew.  I called them again and told Azsa that they still owed me the $10.64.  She stated that she issued a credit #416695933 and that it shoud be in my bank in the next day or so.  

These people Rip You Off, without even thinking thinking twice.  They are trained to lie.  The Better Business Bureau has over 3,000 reports on them however they still have a A+ rating???????  This is ridulous.  Direct TV was to give me a bundle TV, Internet service and never mentioned Clear for a single low price.  When I called them and mentioned Clear they did not know anything about this or their pricing, I can only igmagine it was the sales girl that started this mess.  


This report was posted on Ripoff Report on 12/27/2012 07:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clear/Palatie-Illinois-60055-4365/Clear-Clear-Wireless-Took-money-out-of-account-without-authoritation-Refused-to-cancel-a-987513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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