- Report: #812707
Report - Rebuttal - Arbitrate
Complaint Review: Clear
Clear575 Bellevue Square, Bellevue, Washington Internet United States of America
Clear Clearwire After Cancellation Completed, Stole Money from Debit Card Internet
A month later I received an email from Clearwire informing me of a charge. I looked at my bank account and Clearwire had made two completely unauthorized charges days/weeks after processing the termination fee. Most likely these were due to an internal error in their system for accounting for customers who provide some or all of their own equipment, rather than leasing from Clearwire. In any case, it is my belief that agents of Clearwire were aware of this potential error before it happened; in multiple conversations agents assumed I was leasing equipment which I actually owned, and on these occasions I corrected them; at this point they should have ensured that I would not be billed improperly. Furthermore, one of the unauthorized charges was not accompanied by an email to my account. After calling in, I was told I would receive a refund the next day; the refund did not come, and only after an online chat with a representative did I discover that this would take several days. At this point I asked the representative to provide me with written documentation acknowledging that I was making a written request, because a written complaint is required by Clearwire within 30 days or the customer forfeits the right to a refund on an errant charge. The agent politely apologized, stating the transcript of our chat could not be emailed to me, and that I would have to file my complaint with a different department. I have been a captive audience for their departments long enough, so I simply captured a screenshot of our chat log. Tell all of your friends that Clearwire does not respect the bank accounts of its former customers!
This report was posted on Ripoff Report on 12/21/2011 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear/internet/Clear-Clearwire-After-Cancellation-Completed-Stole-Money-from-Debit-Card-Internet-812707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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