ED Magedson – Founder
As an insider source for this company, I can tell you one thing! RUN! Do not get your internet through clear. They have no coverage. They supposedly sell "mobility and super fast speeds"! Yeah, Right! Don't even ask me about their phone "VOIP" solution. It's a joke.
MOBILITY LIE: Half of the metroplex does not have coverage, when they sell you they are encouraged only to run one address either your home or office address and tell you that you have coverage, if you ask them to run both, 9 times out of 10 you are out of luck. No coverage. Clear encourages their sales reps to tell the public that they will be adding coverage soon, and to go ahead and get locked into the introductory promotion. If you are in a brick buidling, no signal. We were even told that once the fall and winter weather gets here, the leaves would fall off of the trees and that would help the signal have better penetration into the buildings. Seriously, that is a WI-MAX 4G solution? Leaves falling off of trees?
SUPER FAST, SUPER LIE! If you have cable or fiber, keep it. Their speeds are super slow. My supervisor told me that we are not faster than AT&T or Verizon but not to tell the client that. If the client calls just have them call customer support, and put it off to them.
This report was posted on Ripoff Report on 12/19/2009 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear/internet/Clear-Clearwire-Clearwire-Lie-about-Coverage-Encourage-Employees-to-deceive-public-I-542298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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