• Report: #931834

Complaint Review: Clear

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  • Submitted: Thu, August 23, 2012
  • Updated: Thu, August 23, 2012

  • Reported By: Sebastian0187 — Cincinnati Ohio United States of America
Clear
Internet United States of America

Clear clear 4g clear wire Unbelievable scam Internet

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I would like to start off with I am sorry to anyone who owns clear Internet. I am a customer who ordered clear in August of last year and was promised a no contract upon signing up. I signed up and immediately had problems. I was agreed to the 50 a month high speed plan and boy did I never see that high speed. Within the first week I wanted to return it but they troubleshot it and lowered the price for me to 44 dollars and nothing was fixed. I was busy so didn't pay attention to it and a few more months go by and the speed is horrible I'm talking 80k a second maximum and I'm supposed to get almost 1mb. So I call to cancel my service and get a real Internet they say that I will have to pay 200 for early cancellation. I never signed a contract nor ever agreed to one and emphatically upon purchase asked them repeatedly if this was a month to month plan. They said yes cancel at anytime I'd you don't want a service for a month you dont pay. Well they talked me out of canceling by giving me two free months of device. It's April now and the speed still sucks so I complain again they lowered it to 35 dollars for me. I went another month and had enough of this and decided enough was enough I'm canceling it. They try to offer me a other free month or 25 dollars a month service. Just keep low balling and low balling I said no I want it cancelled and they finally agreed.
They told me to send back the modem with a mailed or emaied label I forget which one and that's the end of it. Well what do you know a few weeks went by and nothing no label but I found a charge in my account putting me over the limit and hitting me with a host of fees. I told them to cancel auto pay and everything in July and now in August they overdraw my account send me no label. It's horrible the worst part besides the blatant lies and shady service is they say they have all these records but I called them over 40x and they tried to tell me they had no records of my complaints anywhere of slow service. Its a. Isn't are please I am telling you just buy a real Internet service provider it is worth the few extra bucks.

This report was posted on Ripoff Report on 08/23/2012 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear/internet/Clear-clear-4g-clear-wire-Unbelievable-scam-Internet-931834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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