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  • Report: #823460

Complaint Review: Clear

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  • Submitted: Mon, January 16, 2012
  • Updated: Mon, January 16, 2012

  • Reported By: carterreedy — Los Angeles California United States of America
Clear
Internet United States of America

Clear deceptive contract Internet, Internet

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I signed up for Clear internet on Oct. 7, 2011 when I moved.  I was very careful to make sure I was signing up for a month to month plan because I did not want to get caught in a contract.  I opted to lease the wireless modem rather than buy it.  I found the service was just too slow for watching youtube or netflix much less uploading or downloading large video files, which I need to do for work sometimes, so I decided to cancel on Jan. 16 2012 after I got a cable modem.  Clear told me that I was in a two year contract and that I would have to pay a $106 cancelation fee.  I said that was incorrect because I had a month to month contract.  They said that they had the real contract and that it was in fact a two year contract because I was leasing the modem.  On their website, my account information was listed as "temporarily unavailable" so I could not read the contract myself.  

The bottom line is that I was very thorough when I signed up to make sure there was no 2 year contract and to early termination fee, yet somehow I got suckered into one and had to pay the fee.  I don't have screenshots of the the website on the day I purchased and they changed the website and the offeres since then so I can't go back and prove exactly what they had on that day, but it obviously was deceptive since I was very hawkish when I signed up and I could not avoid this trap.  Also, their service is too slow for much of anything so don't bother getting them. 

This report was posted on Ripoff Report on 01/16/2012 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clear/internet/Clear-deceptive-contract-Internet-Internet-823460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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