- Report: #698755
Report - Rebuttal - Arbitrate
Complaint Review: Clear/Clearwire
Clear/Clearwire4400 Carrillon Pt Kirkland, Washington United States of America
Clear/Clearwire OBSOLETE TECHNOLOGY, NOT AVAILAIBLE IN MANY PLACES IN THE US, FAILED TO GIVE ME INSTRUCTIONS ON WHAT TO DO W/MY OLD MODEM Kirkland, Washington
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I received a modem for accessing the internet at that time. About a year later I recieved another modem without even requesting one. I was not informed about what to do with the old one so I just set it aside.
When I moved and cancelled my service ( they don't have clearwire service in any part of Arizona) I returned the newer modem and didn't give any thought to the old one untill I received my bank statement. On the statement there was an a charge of $74.32 for the old modem.
I called Clear/Clearwire and was told that the terms required the return of the old modem ( I quess I didn't read all of the FINE PRINT! ) Regardless, at the time they shipped me the new modem they should have CLEARLY instructed me to return the old modem.
I also question were they get the value of the old and probably obsolete modem? And, what do they do with the old ones - recycle them, refubish them, throw them away?
Don't waste your time on a technology that is probably years past it's practical use. Get yourself a modern and up to date internet service.
This report was posted on Ripoff Report on 02/22/2011 11:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/ClearClearwire/Kirkland-Washington-98033/ClearClearwire-OBSOLETE-TECHNOLOGY-NOT-AVAILAIBLE-IN-MANY-PLACES-IN-THE-US-FAILED-TO-G-698755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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