- Report: #1121801
Report - Rebuttal - Arbitrate
Complaint Review: Clearance.co
Clearance.co9190 W. Olympic Blvd. #200 Beverly Hills, California USA
Clearance.co Clearance.CO Clearance Outlet Piece of Junk Tablet Beverly Hills California
*UPDATE Employee: We are sorry about your dissatisfaction in the product you ordered
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I purchased a Google Android 4.2 10.1 Inch Tablet PC - 8GB and Dual Cameras from Clearance.co on 11/21/2013. The item arrived at my home around 12/2/2013. At first everything seemedto be okay. About 3 weeks afterhaving it, I noticed that I could not watch Netflix on my tablet. I got sound but no picture. I called Netflix repeatedly but they told me it was the tablet. My wife's tablet (which is a Lenovo) played it just fine. I then called Clearance.co over 5 times for a remedy. Each time I got a different answer until finally a customer service representaive told me they would send me a return label, I would then ship it back and they would send me another one. 8 days later I still no label. I called again and got another customer service representative. He said he could see my issue in his system and would email me a return label. He said I would have it in NLT 24 hours. Didn't happen. Later the email label showed you as an attachment on my trouble ticket. 2 days later I called again and this time got someone who said they were a supervisor and stated that his people should have never told me any of that; That there was nothing he could do as they have a 15 day return policy although my item was defective. To make matters worse, about 2 weeks after this, my tablet quit working altogether and will show only a white blank sccreen with lines. I put in a trouble ticket to clearance. co and this is what they told me:
|Department: Clearance.co Customer Service||Status: Closed|
Clearance.co Customer Service | 2/7/14 11:18 AM
This report was posted on Ripoff Report on 02/07/2014 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearanceco/Beverly-Hills-California-90210/Clearanceco-ClearanceCO-Clearance-Outlet-Piece-of-Junk-Tablet-Beverly-Hills-California-1121801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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