• Report: #1134650

Complaint Review: Clearance.co

  • Submitted: Sat, March 29, 2014
  • Updated: Wed, April 02, 2014

  • Reported By: Cecilia — Largo Florida
Clearance.co
Internet USA

Clearance.co Clearance Co. could not help with my tablet not connecting to WIFI. I returned it at MY cost. Want a refund since there is a choice on their form. Refused to refund Internet/

*UPDATE Employee: We want to make good on your negative experience

*Author of original report: Refund granted

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Purchased an Android tablet from Clearance.co. It will not connect to my WIFI or any WIFI for that matter.  Tried troubleshooting with tech support twice to no avail.  They told me to send back the tablet at my expense, and fill in the attached form which I did and where I opted for "refund" instead of "repair."  Now I'm told they do not refund. So why have the option on their forms. Also I have to pay the return shipping which will be another 15 dollars. I've learned my lesson, if the price is too good to be true, then it is not true. Better off to wait for a sale at Best Buy, for example. Anywhere else, they will refund you or give you another item.  Now I do not have a tablet, I'm out  15.00 for shipping and no refund on the way.  Returning to Canada in two weeks so I'm quite sure I"ve seen the last of that malfunctioning tablet.  Having read on the internet a lot of people had trouble with this Android 4.2.2 connecting to WI FI...yet the 4.2.1 worked perfectly.

 

 


This report was posted on Ripoff Report on 03/29/2014 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clearanceco/internet/Clearanceco-Clearance-Co-could-not-help-with-my-tablet-not-connecting-to-WIFI-I-return-1134650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We want to make good on your negative experience

AUTHOR: Clearance.co - ()

Dear Valued Customer.

We are very sorry to hear that you were dissatisfied with the product that you purchased off our website.  We have a large volume of orders and a very low percentage of those have problems.  If an issue ever does arise, we do everything in our power to resolve them.  With that said, you clearly had a negative experience.  We want your business and we want to offer you some type of credit or adjustment for your frustrations.  Please reach out to us at support@clearance.co, or contact us on our website http://www.clearance.co/contacts. Let us know the order number, and let us know the issue with the order. Please also reference Ripoff Report and my name, John Long, and I will personally escalate this matter.  Again, we are very sorry and we are here to resolve this.

Our Apologies,

Clearance.co

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#2 Author of original report

Refund granted

AUTHOR: Cecilia - ()

Just wanted to let all know that after a couple of emails and threats (contact my lawyer and credit card company) I  just was advised that a refund had been granted to my credit card.  So there is hope yet. However I will not buy from them again nor will I recommend Clearance.Co  Especially for electronics...I don't think the merchandise is new.  Anyway, I'm happy now and will buy a tablet at a known electronics store.

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