- Report: #791839
Report - Rebuttal - Arbitrate
Complaint Review: Clearlink
Clearlink5202 Douglas Corrigan Way #300 Salt Lake City, Utah United States of America
Clearlink clearlink.com Don't Join Affiliate Program of Clearlink or Clearlink.com - You May Get Scammed Salt Lake City, Utah
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I joined these guys and agreed to follow their terms. The terms stated to not bid on certain trademark terms. I did not. After generating them thousands of dollars I was terminated as an affiliate and all of my earned commissions were canceled. They claimed I bid on branded keywords but I did not. Google Adwords elected to broadmatch some of my terms that included trademarks that were a far cry from the words that I did bid on. I was told that I should of known to use "negative keywords", but like all other programs I have ever dealt with, this was not in the terms. In as much as it is impossible to have a perfect exclusion list with Adwords or any payperclick platform.
There are too many possible variations of branded keywords or possible misspellings. For this reason it is a known industry standard to include the required use of negative keywords in the terms of the contract. The level at which any given company wants to protect their trademark is not static. Some firms are happy with you not bidding on certain keywords while others demand certain negative keywords be listed in your affiliate campaigns. Clearlink never mentioned the use of such negative keywords in their terms of this particular service product I was marketing nor in any conversation. As far as I know I could of been set up to take a fall so that that my commissions would be stolen in the future. There is noway to know as they refused any compromise.
In as much when I signed up with them I was told to use a particular link so that my sales "would be completely tracked". Yet there were numerous telephone numbers and tracking codes on the landing page provided that did not contain my tracking information but theirs or perhaps one of their employees that is corrupt. I gave them the benefit of the doubt in spite of this and continued my campaign after the corrections were made. However when the main firm of the offer I was promoting, their supplier, contacted them about certain keywords showing up in the search results under my ad, I was blamed for it as they failed to mention they do not state or require the use of negative keywords in their terms.
If you decide to allow Clearlink to market your products they may misrepresent your terms to their affiliates. If you decide to market one of their products or services they may decide to make the terms retroactive as a justification to blame you for something and/or to steal your commissions.
This report was posted on Ripoff Report on 10/24/2011 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearlink/Salt-Lake-City-Utah-84116/Clearlink-clearlinkcom-Dont-Join-Affiliate-Program-of-Clearlink-or-Clearlinkcom-You-M-791839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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