- Report: #753657
Report - Rebuttal - Arbitrate
Complaint Review: Clearwire Corporation
Clearwire Corporation4400 Carillon Point, Kirkland, Washington 98033 Internet United States of America
Clearwire Corporation Clear Clear is not ready to serve Dallas, Texas. They have oversold their maximum available bandwidth. Internet
*REBUTTAL Individual responds: clear wire...
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Clear is generating most of their revenue from wholesale business to communications giants like Time Waner and Comcast, among many others. Their retail operations generate the least of their revenue according to their annual reports. Perhaps this is why they do not appear to be so concerned with the quality of service for their branded consumer base.
Repeated calls and emails all the way to the Clearwire Corporate headquarters in Kirkland, Washington have not been returned. Their Tech Support is incompetent, rude, and will disconnect or transfer you in mid-sentence. It took more than 5 calls and multiple transfers to finally get to the truth about why my speed was reduced to 1Mb.
A Clearwire Corporate secretary put me on hold and cold transferered me to Technical Support after he took all my information and I explained in detail my entire story. That was surprising. I have had great connection speed since I started in October 2010 - all the way up to 10+Mb speed.
This month for the first time I downloaded movies to my library, which probably showed high usage according to Clearwire standards. Normally, I use my phone, connect to Hulu and Netflix and do simple Web surfing and shopping. I consider myself a normal User. I am not a gamer and the only time I use my service is when I am home at night usually around 8PM.
I feel extremely mistreated as a customer and Clear has totally lost my confidence in their reliability and I am shocked at every employees' lack of care and/or competence. If you have the best Internet service in the world and have horrible Customer Service it severely diminishes the quality of the Internet service.
Clear continues to fail in Customer Service and it appears this will be business as usual according to the corporate culture I have witnessed thus far. They have redefined the word "ambiguous". Not one person I have talked to knows anything detailed about their policies, procedures, or technology, nor do they care. It is the strangest company I have ever dealt with where absolutely no one knows anything.
This report was posted on Ripoff Report on 07/15/2011 10:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire-Corporation/internet/Clearwire-Corporation-Clear-Clear-is-not-ready-to-serve-Dallas-Texas-They-have-oversold-753657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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