• Report: #753657

Complaint Review: Clearwire Corporation

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  • Submitted: Fri, July 15, 2011
  • Updated: Thu, August 04, 2011

  • Reported By: TickedOff — Dallas Texas United States of America
Clearwire Corporation
4400 Carillon Point, Kirkland, Washington 98033 Internet United States of America

Clearwire Corporation Clear Clear is not ready to serve Dallas, Texas. They have oversold their maximum available bandwidth. Internet

*REBUTTAL Individual responds: clear wire...

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Clear has oversold their capacity and depending on where you use your service the most, if you use up a certain amount of bandwidth, there is an automated throttle system on every WIMAX transmitter that will cut that User's speed down to 1Mb for an unknown amount of time or if it is permanent. The Clear Internet service guaranty is 4MB to 6Mb speed anywhere in a Clear 4G Coverage Area. If you watch Hulu, Netflix, or especially if you are a gamer, DO NOT use this service. You will regret it when they get you all connected, you buy equipment and change everything over and then you come home one day and you're at less than dial up speed and they brand you an "excessive User".

Clear is generating most of their revenue from wholesale business to communications giants like Time Waner and Comcast, among many others.  Their retail operations generate the least of their revenue according to their annual reports.  Perhaps this is why they do not appear to be so concerned with the quality of service for their branded consumer base.

Repeated calls and emails all the way to the Clearwire Corporate headquarters in Kirkland, Washington have not been returned. Their Tech Support is incompetent, rude, and will disconnect or transfer you in mid-sentence. It took more than 5 calls and multiple transfers to finally get to the truth about why my speed was reduced to 1Mb. 

A Clearwire Corporate secretary put me on hold and cold transferered me to Technical Support after he took all my information and I explained in detail my entire story. That was surprising. I have had great connection speed since I started in October 2010 - all the way up to 10+Mb speed. 

This month for the first time I downloaded movies to my library, which probably showed high usage according to Clearwire standards.  Normally, I use my phone, connect to Hulu and Netflix and do simple Web surfing and shopping. I consider myself a normal User. I am not a gamer and the only time I use my service is when I am home at night usually around 8PM. 

I feel extremely mistreated as a customer and Clear has totally lost my confidence in their reliability and I am shocked at every employees' lack of care and/or competence.  If you have the best Internet service in the world and have horrible Customer Service it severely diminishes the quality of the Internet service. 

Clear continues to fail in Customer Service and it appears this will be business as usual according to the corporate culture I have witnessed thus far.  They have redefined the word "ambiguous".  Not one person I have talked to knows anything detailed about their policies, procedures, or technology, nor do they care.  It is the strangest company I have ever dealt with where absolutely no one knows anything.

This report was posted on Ripoff Report on 07/15/2011 10:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire-Corporation/internet/Clearwire-Corporation-Clear-Clear-is-not-ready-to-serve-Dallas-Texas-They-have-oversold-753657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

clear wire...

AUTHOR: Darren - (United States of America)

This company is very shaddy, I am in the Dallas, texas area.  I have great speeds from about 3 am to 3p, then it drops, its between 1.0-3.0 Mbps.   I am an execess user, they are bad company and since I live in a hotel, getting inet is alot harder, they dont supply it hear at all.   So all I could find wsa clear, how ever, just so you know, if you cancel and dont pay them, how they going to collect or hurt yoru credit??  Theses dummies didn't even ask for SS# or anything.   I do understand the ripping off though, I signed up and was suppose to get 3 months of service for 28 dollars a month which is 1/2 off the price, after 2 months they charged me 54 dollars, so i call3ed them (didnt go threw of course) and they said no its 54, we only do 2 months of service, well I downloaded there ad pics and have tofigure out what to do next, see False adveritesment hear in the states, is highly illegal!  Just some food for thought!   Also if you keep hanging and calling back, you will get someone inthe USA and they usually fix any throttling problems, how ever if you get india orsomething like that, they just tell you tuff, you are a bad user, you use to much inet.   My ad said, No capping of speeds, Unlimited internet.  The keywords are No Capping of speed!   now they told me to read the terms and service, I said, I dont care about that, your adveritising said No Capping of speed!  That would constute False Advertising.   Now.  all of a sudden my speed are doing great, and I never get capped, but the catch is to get someone in the good old USA!  Well ya all have a great day..     Remember, clear = Evil!  As soon as i find another 4g provider I am switching!

Darren Of Dallas, Texas
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