In May of 2009, I contacted Clearwire and asked them to stop charging my account. They did not. They didn't even allow me to stop the service, despite my contract being out. (I was under no contract, having already fulfilled one two year contract and not agreed to another one)
They caused my bank account to overdraw, causing me problems. I optimistically waited a while to see if they'd stop. By July, they hadn't stopped attempting.
That being said, I closed the account in Mid-July after having the bank investigate. The bank was not helpful at all. So I filed a complaint with the BBB in August:
After some back and forth, they essentially refused to settle.
09/12/2009 WEB BBB RECEIVED FINAL RESPONSE FROM BUSINESS : September 12, 2009
Re: <Name removed> <Name removed>
BBB file number: <removed>
To Whom It May Concern:
This is in response to your letter received by our organization on September 2, 2009, regarding Mr. <Name removed> <Name removed>. We would like to thank you for the opportunity to respond to Mr. <Name removed>'s ongoing concerns.
Mr. <Name removed> was aware of our auto direct debit process having been charged in this manner for 2 years prior to the dispute. Mr. <Name removed> disputed the charge with his bank, whose representative after speaking with Clearwire, deemed the charge valid and closed the dispute. Mr. <Name removed> made a partial payment and was aware that the account still had an unpaid balance which was due. Mr. <Name removed> did not contact Clearwire regarding this matter within the allotted timeframe as set forth in our Terms of Service. Per our Terms and Conditions of service: 5. Billing Disputes. You must notify Clearwire in writing no later than thirty (30) days after receiving your Card or bank account statement if you dispute any Clearwire charges on that statement or such dispute will be deemed waived. Clearwire will resolve all billing disputes in its sole discretion.
Although Clearwire may experience hold times, they have never reached 4 hours as indicated by Mr. <Name removed>. Additionally, Mr. <Name removed> could have submitted his dispute in writing as indicated above.
Clearwire notes that Mr. <Name removed>'s service agreement has expired and his account would not be subject to an Early Termination Fee.
Clearwire continues to respectfully decline Mr. <Name removed>'s request for compensation in the amount of $<amount removed> for overdraft fees and his inconvenience.
If we may be of further assistance, you may reach us at 1-888-Clearwire. We are available Mon-Fri 8am-4pm Pacific Standard Time.
Diana Babin Corporate Escalations Analyst Clearwire, LLC.
09/14/2009 MAY EMAIL Forward Final Response to Consumer
09/14/2009 WEB BBB CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.)
09/15/2009 SFL BBB BBB judged complaint to be closed UNRESOLVED
09/15/2009 Otto EMAIL Inform Consumer - Case Closed UNRESOLVED
09/15/2009 Otto EMAIL Inform Business - Case Closed UNRESOLVED
09/15/2009 Otto BBB Case Closed UNRESOLVED