- Report: #758197
Report - Rebuttal - Arbitrate
Complaint Review: Clearwire: the 4G Pioneer
Clearwire: the 4G PioneerInternet United States of America
Clearwire: the 4G Pioneer Very Poor Customer Ethics: give run arounds to customers who cancel Internet, Internet
After hours on the phone to cancel, and had to recomuncicate to get a return address for their modem. I waited hours online to chat and this was our conversation:
Hello Thomas S. Please wait while we find a CLEAR specialist to help you.
Your question is: I've canceled my service and am returning your equipment. What address does it need to be shipped to?
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Norman.
Norman: Thank you for chatting with Clear. My name is Norman. So I can help, may I please have the 10 digit phone number on the account?
Thomas S: 775853####
Norman: Can I also have your first and last name, please?
Thomas S: Thomas ######
Thomas S: 89511
Norman: Thank you.
Norman: Can you please provide me the last four digits of your payment method?
Thomas S: ####
Norman: Great! Thank you for helping me verify your account.
Thomas S: Address?
Norman: I understand that you would like to know how you can return the clear equipment to us since you have already cancelled your account.
Thomas S: Return address?
Norman: I understand.
Thomas S: yes
Norman: I am going to do my best to assist you today.
Thomas Sr: Okay, just need the return address.
Norman: I hope you are still with me.
Thomas S: Yes. Address????
Norman: If you have received the e-mail, the address should be indicated there and the instructions on how you can return the equipment.
Thomas Seeliger: No I haven't. WHY can't you give it to me here?
Norman: Sorry about that. We have a procedure with regard to returning equipment.
Norman: Have you already checked your mailbox as well as your spam folder?
Thomas Seeliger: yes.
Thomas Seeliger: Return address, please.
Norman: Okay. I understand however, we have a lot of warehouse that's why I can't provide you an address.
Norman: What I can do for you is to send another e-mail that includes the return label and the instructions on how you can return the equipment.
Thomas S: Is the email start with danseeng?
Norman: I can't confirm that.
Norman: Let me just send the e-mail again.
Thomas S: okay. but if I don't receive the email, how can I return your equipment???
Norman: I hope you are still with me.
Norman: Unfortunately, we are unable to communicate for some reasons. If you have any further questions or concerns, please feel free to contact us; we are available in live WebChat 24 hours a day, 7 days a week. Have a great day!
Thank you for visiting clear.com. You may now close this window.
Your session has ended. You may now close this window.
I waited then two hours on phone to speak to an operator. He said he'd emailed me a return label. I asked if my email began with "dansee" but he said no and said it was a clearwire email address. I had never been told, nor signed up for such an address. He said he changed my email and resent the return label but would take 24 hours. 24 hours for an email? More steps in their rip-you-off by making you loose patience. I'm still waiting for that email and decided to report this. Avoid Clearwire. I hate this company.
This report was posted on Ripoff Report on 07/29/2011 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire-the-4G-Pioneer/internet/Clearwire-the-4G-Pioneer-Very-Poor-Customer-Ethics-give-run-arounds-to-customers-who-ca-758197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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