- Report: #879786
Report - Rebuttal - Arbitrate
Complaint Review: Clearwire
ClearwireHuffman Mill Rd Burlington NC Burlington, North Carolina United States of America
Clearwire Matthew at Clearwire in Burlington ,Burlington, North Carolina
I waited for a bill and didn't receive one but at the first of the month my account was billed. No warning, no bill, and no e-mail. I called clearwire and spent 2 hours on the phone. I was finally told that I would have to wait 3 days to find out if they would refund my account. After waiting the 3 days and the money still not credited I called back and was told my request was denied. I was not allowed to speak to said department. My credit card was still active on the account even after being dissatisfied with the company 3 days previously and telling them I did not want the service. I was then transferred and left on hold for 7 minutes. My call was then picked up and answered and hung up on.
This company seemed shady from the beginning and now I wish I would have followed my gut. The "manager" Matthew seemed dirty and lazy from the beginning and never even got up from his chair. I paid $170 for the initial setup and now it is costing me another $150 for overdraft fees and the $49.99 that they refuse to credit. I am very dissatisfied with this company and feel I have been ripped off. Do not get Clearwire unless you have money laying around that you would like to throw out the window.
This report was posted on Ripoff Report on 05/08/2012 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire/Burlington-North-Carolina-27215/Clearwire-Matthew-at-Clearwire-in-Burlington-Burlington-North-Carolina-879786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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