• Report: #399772

Complaint Review: Clearwire

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  • Submitted: Wed, December 10, 2008
  • Updated: Fri, October 23, 2009

  • Reported By:Jacksonville Florida
Clearwire
1051 Mary Crest Road Henderson, Nevada U.S.A.

Clearwire Modem return ripoff Henderson Nevada

*Consumer Comment: Clearwire UPS label is a scam

*UPDATE Employee: UPS Labels

*UPDATE Employee: Wake Up and Do It Right!

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I returned the modem to the Nevada return address listed above in a United States Post Office Priority Mail box. I did not use a delivery confirmation service. I should have. I did not use the Clearwire UPS return label with handy tracking number. I should have done that. I had hoped the package would get to NV sooner via USPS to avoid a charge for November service. I called Clearwire billing when I saw the charge for December 2008 and was told that the modem had not been received. Readers take heed. Use their UPS return label and get a delivery confirmation. Clearwire has charged me for two months service, they know that the modem has not been on since November 7, 2008, when I mailed it to the return address and they want $200 for the modem. Clearwire (mobile dialup) is going down the tubes and it is customer ripoff time, after having been with them for four years too!

Charles
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 12/10/2008 06:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire/Henderson-Nevada-89074/Clearwire-Modem-return-ripoff-Henderson-Nevada-399772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Clearwire UPS label is a scam

AUTHOR: ConcernedCitizen - (USA)

Clearwire encourages you to use their UPS label, because the tracking information disappears 10 days after it is issued. I returned my modem using their label and they also "lost" it. Since they are the UPS account holder, only they can pull up the tracking information. You would have been no better off. Here is an example of the receipt it provides to the consumer: https://www.ups.com/u.a/L.class?7E3X3F279097CsqvbvfP7Ks%3DPSy

They would not provide their return address when I asked them for the location. I was stupid, because they sent me one of the labels earlier and I was aware that the tracking information disappeared, but the UPS tracking number is visible before you print the postage. Make sure you write this down so you have proof when they try to scam you.

I am currently in the process of doing a chargeback and will possibly switch internet providers.
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#2 UPDATE Employee

UPS Labels

AUTHOR: ClearWire Info - (U.S.A.)

Hi Charles,

I hope we got that resolved for you; we do provide that label to ensure a trackable delivery just for this reason. Please let us know if you did not get the resolution you were expecting.

clearwire.twitter@clearwire.com
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#3 UPDATE Employee

Wake Up and Do It Right!

AUTHOR: Renegade - (U.S.A.)

You are complaining about Clearwire when you were GIVEN a FREE RETURN LABEL and did not use it! You decided to do things your way, it did not work out and want to blame Clearwire! Do you see the problem with that? If you had used the UPS label that was sent to you there would have been no problems. You caused the issue yourself and now blame Clearwire! Typical!
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