- Report: #267167
Report - Rebuttal - Arbitrate
Complaint Review: Clearwire
Clearwire5808 Lake Washington Blvd. NE. Suite 300 Kirkland, Washington U.S.A.
Clearwire Wireless Internet The service is NO service. It works only half the time and then they want you to pay a cancellation fee when you don't want it because it doesn't work. Kirkland Washington
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We tried to get help with technical support on-line. That help only lasted about one day. After 5 months of lousy service, we cancelled our service and now they want us to pay $180 cancellation fee!!!! What a scam!!! Is this the only way they make money?
Now we are in dispute with Clearwire. We have disputed all the charges on our credit card. We even had to close our credit card account because they kept recharging us for the service we were in dispute about. They even double billed us for service in February! They claim all these charges are valid. HA HA!
We have been on the phone with Clearwire trying to negotiate a settelment that is fair with both parties. At first we were only able to talk to operators that could not help us. So we asked for a manager. They said that a manager would call us in 24 to 48 hours. We have never received a call from a manager EVER even though we were promised several times.
They have now sent our bill to collections. We have turned our case into the Better Business Bureau. I would suggest you do the same if we want Shisters like this made accountable. Get on line and flood them with complaints about clearwire at www.thebbb.org Maybe we can get companies like to go out of business.
For being called a service industry, they sure have lousy service. We have had people at clearwire yell at us on the phone, demand that we pay for lousy service, make promises that they don't intend to keep, and threaten us. I'm tired of this type of business tactic. This type of business won't last long if we get the word out about who they really are!!
This report was posted on Ripoff Report on 08/13/2007 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire/Kirkland-Washington-98033/Clearwire-Wireless-Internet-The-service-is-NO-service-It-works-only-half-the-time-and-th-267167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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