• Report: #331366

Complaint Review: Clearwire

  • Submitted: Thu, May 08, 2008
  • Updated: Thu, May 08, 2008

  • Reported By:Hertel Wisconsin
clearwire.com Internet U.S.A.

Clearwire Out of Service- Out of Money Internet

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I signed a 2 year agreement with Clearwire starting in January. The first 3 months were "Supposed to be free." The first representive told me that if I moved and there was no Clearwire service availbable, then they would "waive the termintaion fee." The termination fee is $200.00. I asked the guy if it would work in my next home area, but of course, he could not tell me whether or not it worked. I was told, though, that they would be "going nationwide in November."

So I ended up moving and of course it did not work in my next location, so I called in April to cancel Clearwire. The first representative told me that he could go ahead and do that, but I wanted to wait a couple days until my next internet provider came through. So I called them back a couple days later.

Well, the next people would not just let me cancel without charging the "termination fee." I was told a lot of different things as far as having somebody "take over" my agreement. I was told that a truck had to come out and verify that it did not work, but that if I already moved, then it would not come out to check. I talked with the "supervisor" who would not let me talk to anyone else. All my calls were screened to go straight to her.

I argued that I was not going to pay the $200.00 to cover something that did not even work! She tried to make a deal with me, saying that I had to pay for the months I had internet plus some more costs. In the end, she ended up charging my credit card for about $180.00.

It's a bunch of false advertising and the representatives tell different things. I was told by a company, that used to do work with them, that they stopped doing business because the representatives lie. They said that Clearwire has good connection speed, but it doesn't work everywhere.

What a Rip-off!! Why would I sign an agreement if it wasn't guarenteed to work???

Hertel, Wisconsin

This report was posted on Ripoff Report on 05/08/2008 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire/internet/Clearwire-Out-of-Service-Out-of-Money-Internet-331366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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