- Report: #331366
Report - Rebuttal - Arbitrate
Complaint Review: Clearwire
Clearwireclearwire.com Internet U.S.A.
Clearwire Out of Service- Out of Money Internet
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So I ended up moving and of course it did not work in my next location, so I called in April to cancel Clearwire. The first representative told me that he could go ahead and do that, but I wanted to wait a couple days until my next internet provider came through. So I called them back a couple days later.
Well, the next people would not just let me cancel without charging the "termination fee." I was told a lot of different things as far as having somebody "take over" my agreement. I was told that a truck had to come out and verify that it did not work, but that if I already moved, then it would not come out to check. I talked with the "supervisor" who would not let me talk to anyone else. All my calls were screened to go straight to her.
I argued that I was not going to pay the $200.00 to cover something that did not even work! She tried to make a deal with me, saying that I had to pay for the months I had internet plus some more costs. In the end, she ended up charging my credit card for about $180.00.
It's a bunch of false advertising and the representatives tell different things. I was told by a company, that used to do work with them, that they stopped doing business because the representatives lie. They said that Clearwire has good connection speed, but it doesn't work everywhere.
What a Rip-off!! Why would I sign an agreement if it wasn't guarenteed to work???
This report was posted on Ripoff Report on 05/08/2008 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clearwire/internet/Clearwire-Out-of-Service-Out-of-Money-Internet-331366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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