- Report: #1064694
Report - Rebuttal - Arbitrate
Complaint Review: Clerbrook Golf and RV Resort
Clerbrook Golf and RV Resort20005 U.S. Highway 27 Clermont , Florida USA
Clerbrook Golf and RV Resort Encore & Thousand TrailsRv Resorts and Campgrounds Misleading Advertising, Poor Customer Service Clermont Florida
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Advertising and Customer Service Issues also refund issues. They advertise as a First Class Facility RV resort . . . and it is just a run down mobile home/golf park with sites available here and there in between permanent residents. I made a reservation online through the website http://www.rvonthego.com/florida/clerbrook-golf-rv-resort/ It was required I pay one night in advance. My reservation was for July 4-7. When I made this reservation, there was no online prompts for refund policies, or anything stating that certain sites had no cable television. The website simply stated cable and wi-fi as amenities and services. I chose an Elite site (w full hook ups for RV)it chose my site not me and made my reservation. We arrived for check in paid the remaining 70 dollar balance and drove to our "camp" site which was just a concrete slab in between permanent residents. Not a camping atmospehere at all. The bath house was over a half mile away. We set up-twice- because our site (they assigned) was "too close to a permanent resident for their comfort" so after setting up we had break camp to move one site over and set up again. We sat for the afternoon trying to make the best of bad surroundings. When it began to storm we went indoors to watch tv. We could not get a signal inspite of hooking to their cable hook up on site so I called what was the office, and got the gate attendant and was told I had to pay extra for cable, ok, so I drove up front to pay, Then I was told my site has no cable tv, I asked for refund to just go home. "The office is closed,you can go home call in the morning". No I'll stay and go to office in AM. Now I'm told their policy is if you check in you pay for entire stay. NO refunds. So I'm out 70 bucks! Not good business practice at all and horrible old park for a first class resort. Plus rude office worker. Said most of her clientele wouldn't consider TV hook up top priority or of importance. Um that's why I have an RV and not a tent, for the comforts of home!
Filed a complaint about this company with Lake County FL BBB.
This report was posted on Ripoff Report on 07/05/2013 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Clerbrook-Golf-and-RV-Resort/Clermont-Florida-34715/Clerbrook-Golf-and-RV-Resort-Encore-Thousand-TrailsRv-Resorts-and-Campgrounds-Misleadin-1064694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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