- Report: #836747
Report - Rebuttal - Arbitrate
Complaint Review: Cleverbridge AG
Cleverbridge AGInternet United States of America
Cleverbridge AG Data Transfer -->Digital Rescue 4 FRAUD! Paid for software & received an invalid license, cleverbridge refused to help in email, Internet
*UPDATE Employee: Order ref#29727454 REFUNDED
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Here is the copied correspondence
This is related to the order, as I bought an invalid product key from you. If you do not wish for me to open a dispute with paypal for a fraudulent transaction, I want a working product key in the next 24 hours (2 would be nice, and a full refund as a gesture of goodwill so I do not leave bad reviews on all sites my opinions are valued--I'm already considering doing this just because receiving an invalid code for a product I purchased makes me question the authenticity and honesty of your company. Since the email listed for issues on the activation page links to you, I would think you would be more than happy to help me. If you do not wish to be investigated by paypal, it would be in your best interest to ensure I get a prompt response from whoever is needing to help me.
For your information, the product was unable to help me recover the data and I am already using another software to do so. A full refund and more free software be a gesture of goodwill if you do not wish both your company and dtransfer to be reviewed as poorly as possible on as many sites as I review in addition to being investigated by paypal for fraud. I might also mention I'm a radio, club, & mobile DJ, so my connections are numerous, and I will not hesitate to call out fraudulent companies both on air and on my website & facebook.
On Wed, Feb 8, 2012 at 4:35 PM, cleverbridge Customer Service <firstname.lastname@example.org> wrote:
Thank you for your message. Please note that cleverbridge is the e-commerce partner of Data Transfer and only handles order and payment-related inquiries. For installation, download, technical or product-related inquiries, please contact the software manufacturer directly for assistance at: www.dtransfer.com/support/
cleverbridge Customer Support
Management: Christian Blume, Peter Blunck, Dr. Oliver Breme, Martin Trzaskalik, Craig Vodnik
Supervisory Board: Dr. Michael Inhester (Chairman)
Registration: HRB 58900 Commercial Register - Local Court of Cologne
From: Charles **** (((email redacted)))
To: Charles **** (((email redacted)))
Sent: 02/08/2012 00:12
Subject: Re: [Mail#10723441] Digital Rescue 4 activation code invalid Hi, I purchased Digital Rescue 4, and I copy pasted the activation code in the email, but it says my activation code is invalid. Reference # 29727454\
This report was posted on Ripoff Report on 02/09/2012 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cleverbridge-AG/internet/Cleverbridge-AG-Data-Transfer-Digital-Rescue-4-FRAUD-Paid-for-software-received-an-836747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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