• Report: #321330

Complaint Review: ClickaNerd.com / Computer Nerds / Shawn Richeson (Service Manager)

  • Submitted: Wed, March 26, 2008
  • Updated: Sun, November 24, 2013

  • Reported By:Denver Colorado
ClickaNerd.com / Computer Nerds / Shawn Richeson (Service Manager)
3301 E. Rancier #G101, Killeen TX 76543 Nationwide United States of America

ClickaNerd.com/Computer Nerds /Shawn Richeson Shawn Richeson Who says a Service Manager actually has to provide SERVICE? Austin/Dallas/San Antonio/Fort Hood/Killeen TEXAS, Denver COLORADO, Fort Walton Beach FLORIDA, Mesa ARIZONA Nationwide

*Author of original report: This complaint has been resolved.

*Consumer Comment: clickanerd.com computernerds.net Shawn Richeson a Thief & Liar SCAM Alert

*Consumer Comment: Shawn Richeson Clickanerd.com Under Investigation For Fraud & Extortion, Computer Crimes

*REBUTTAL Individual responds: What More Could We Do ?

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I pre-paid ClickaNerd.com to repair my hard drive and recover the data stored within. The hard drive contained personal information (files, pictures, video), our personal finances (tax returns, etc) and business records.

ClickaNerd.com, after taking my money & receiving my hard drive, has not sent me any data recovered and my hard drive is now missing (supposedly thrown away by ClickaNerd.com, without my permission to do so). I have not rec'd anything for the money I paid to recover my data and fix my hard drive.

The service manager said he sent me the data recovered (which he did not) and then resent a disc with pictures and data on it that belong to someone else. I have some else's personal photographs on a disc that ClickaNerd.com sent me!! When I emailed the service manager to tell him he had sent me someone else's data, he called me a liar. He said "you are annoying me. Get a Lawyer-I am done talking to you".

This company, ClickaNerd.com, has taken my money and provided nothing in return. No data, no hard drive, nothing but heartache and headaches. The service manager, Shawn Richeson, has shown me that he does not care about providing quality service to his customers. I have asked repeatedly to speak on the phone to someone, anyone, regarding this matter and Shawn flatly refuses to call me via phone (email only for this coward!) or give me someone else in the company I can speak to to resolve this situation. He says "I'm as far as you're going to get with this matter".

Shawn Richeson has shown that while his title is "Service Manager" unfortunately he does not know anything about "Service". He had not tried to resolve the problem or rectify the situation. No apologies, no attempts to fix the problem, no care or concern for his customer...only accusations that I am lying about the data I received. Don't let this happen to you!

I am located in Denver (where ClickaNerd.com markets its services) and the company is headquartered in Killeen , TX . I have filed complaints with many regulatory agencies to let them know they have a terrible computer company operating without any service or quality standards.

Please tell others not to use this company and spare them the hassle of dealing with this! They will steal your money and give you nothing in return. There are many more reputable computer repair companies available. Use them, even if it costs more money! Thank you.

Kelly Denver, Colorado
U.S.A.

This report was posted on Ripoff Report on 03/26/2008 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/ClickaNerdcom-Computer-Nerds-Shawn-Richeson-Service-Manager/nationwide/ClickaNerdcomComputer-Nerds-Shawn-Richeson-Shawn-Richeson-Who-says-a-Service-Manager-ac-321330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

This complaint has been resolved.

AUTHOR: Kelly g. - (U.S.A.)

This complaint has been resolved.

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#2 Consumer Comment

clickanerd.com computernerds.net Shawn Richeson a Thief & Liar SCAM Alert

AUTHOR: Stacyluvscats - (U.S.A.)

COMPUTERNERDS AND CLICKANERD.COM ripped us off for over $700.00. We were notified by Rip Off Report that new comlaints were being posted on Shawn Richeson and his two business computernerds and clickanerd.com so we jumped right in with our complaint.

Shawn Richeson took our money and lied about repairing our computer we brought to his house. We took it to another pc repair shop and he could tell right away that not one d**n thing had been updated or repaired or replaced and was still all original manufactures material. Proof positive he ripped us off for $700.00 and stold our internet wireless card right out of our pc

Someone get this guy and put him where he belongs in jail
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#3 Consumer Comment

Shawn Richeson Clickanerd.com Under Investigation For Fraud & Extortion, Computer Crimes

AUTHOR: Sharper Image - (U.S.A.)

Shawn Richeson, ClickaNerd.com, is currently the subject of a criminal Investigation by Killeen Texas Police Department. Killeen Texas Police Case #08-9447.

*Extortion *Fraud *Identity Theft *Deceptive Business Practies *Computer Crimes *Felony Theft and more

This is 100% factual and an accurate representation of facts as they are. This has not been embelished, exagerated or misrepresented in any way.

Shawn Richeson is a convicted felon with prison time served and released on parole. He has a prior history of deceptive business practices convictions.
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#4 REBUTTAL Individual responds

What More Could We Do ?

AUTHOR: Shawn - (U.S.A.)

Dear Kelly,

We are sorry that you were dissatisfied with our data recovery service.

The pictures recovered from the hard drive we had received from you are all we could get.

I really wished we could have recovered more information, but this is all that was on your hard drive.

Please let me know what you would like us to do to resolve this situation for you?

Once again, I am sorry for your loss.

Shawn A. Richeson
(254) 690-6373
Service Manager
ClickaNerd.com
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