• Report: #658960

Complaint Review: Climber.com

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  • Submitted: Fri, November 05, 2010
  • Updated: Tue, March 01, 2011

  • Reported By: Css hater — Unemployed Internet U.S.A.
Climber.com
Internet United States of America

Climber.com Climber, Warning: Recruiters may think you are uninterested in them if you ever signed up for Climber.com's free service and are not paying for more, Internet

*General Comment: How is this proof?

*REBUTTAL Owner of company: Climber is a rip off

*Consumer Comment: Climber is not a solid scam, but does tread the line a little with its charging practices.

*UPDATE Employee: Climber.com is not a scam

*Author of original report: Funny, what the company is saying in their rebuttal is the EXACT OPPOSITE of what they told me by e-mail

*REBUTTAL Owner of company: Completely untrue - Climber allows

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Even compared to most job scams, this one seems particularly bad, in that they keep you from finding a job, and you never know why.

Climber.com lets you sign up for something for free.

If you have ever done so (even if it was in 2007), then they give recruiters the ability to send you messages through their site, but you currently do not have the ability to receive the messages, unless you are a paying member. (You have to pay more than $30 per month to be able to receive the messages.)

The recruiters do not seem to know this. One of them (who I had contacted by other means) told me that their "understanding is that they [Climber.com] only charge[s] if you want to assure your resume is highlighted and listed as priority in front of the general resumes".

Of course, once the recruiter contacts you through Climber.com, if you do not respond, then they are likely to assume that you are not interested in the job. If you were not listed on Climber.com, then they would (probably) find you another way (another job board, your own website, networking, etc.) and contact you through regular e-mail or by telephone. However, if they find you on Climber.com first, then they are tricked into contacting you that way, and are likely to assume that there is no reason to contact you any other way.

The only two ways around this seem to be:

a. Make sure that you are not on Climber.com, before any recruiters find you there, at which point it will be too late, or

b. Pay the amount of money demanded by Climber.com to be able to read the messages.


This report was posted on Ripoff Report on 11/05/2010 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Climbercom/internet/Climbercom-Climber-Warning-Recruiters-may-think-you-are-uninterested-in-them-if-you-ev-658960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 2Employee/Owner
Updates & Rebuttals

#1 General Comment

How is this proof?

AUTHOR: JGJon - ()

Is there any link NOT affiliated with this company(including related websites) that claims climber.com actually works?

-Job hunter saved from professional scam artists

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#2 REBUTTAL Owner of company

Climber is a rip off

AUTHOR: Char - ()

I signed up for their services and was told they send my information out to recruiters and jobs for me in addition to me being able to apply on their site. I was also told they offer resume writing services. 

 

After being a member for a week I have not seen my resume sent to any jobs or recruiters.

 

Only jobs on their site bring you to 3rd party applications most of which are broken links or after spending 40 mins filling out you get errror messages trying to submit. Waste of time!!

 

Also, you can find the same jobs on simple hired, indeed, or other sites for free.

 

They wanted $650 to "fix" a resume already written by resume professionals. Ridiculous price with no guarantee of improvement.

 

I have emailed the rep who signed me up a couple of times and have gotten no response. 

 

DO NOT SIGN UP FOR THEIR SERVICES.  Google their reviews. 

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#3 Consumer Comment

Climber is not a solid scam, but does tread the line a little with its charging practices.

AUTHOR: MPalmerDesign - (United States of America)

I'm trying to get my money back right now, actually, so I'm finding the complaints made here rather apropos. My next step will be a BBB report if this matter isn't resolved quickly.

The problem with climber.com is its business practice of enticing people to sign up with a "risk free" trial. Most consider a risk free trial to be a trial free of risk, period. When you sign up with Climber.com, there is a very real risk you will not receive a refund for a charge they place on your card if you do not do the following:

1. Figure out how to get a refund, even though you canceled your account;

2. Fill out a "refund form" and mail it or fax it to climber.com

This awkward system is purposefully put in place for initial charge retention, and you know it. You are a website. You have the ability to put these refund forms online, but you don't. You make it difficult to get the refund back; you make it a chore. Quite frankly, there is no reason why a member who cancels before the next billing cycle can't be automatically awarded the refund.

Here is an idea: DON'T charge for your thirty-day trial. Observe the methods Adobe.com uses for its software. They provide a downloadable, fully functioning version of their software for FREE. After thirty days, you have the choice to purchase it or not. Why not go this route?

 
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#4 UPDATE Employee

Climber.com is not a scam

AUTHOR: Climbercom - (United States of America)

First, Climber.com does not prevent our users from finding a job. The average job turnaround time for our users is 2-4 months, which is half the national average of 6-8 months.

For those who choose not to pay for Climber Premier, they can still receive job posting notifications and updates about their profile. Climber notifies them when a Recruiter has looked at their profile, because it allows them to see value in purchasing a Climber Premier membership to interact with Recruiters who are interested in them.

Climber.com does not trick Recruiters into sourcing job candidates. Recruiters are fully disclosed on how the Climber platform works. Recruiters turn to Climber to reach out to active, qualified job seekers, not just to attract more resumes.

The Climber Recruiters use Climber Catalyst as an alternative to inefficient job boards. Climber allows the recruiters to source candidates with the qualifications they are looking for, without beinginundatedwith unqualified candidates.

If a Recruiter is sourcing candidates from other job boards as well as Climber, a job seeker will not be restricted from them in any way. A Climber Recruiter does not have to find you on a job board prior to being able to source a Climber candidate or vice versa.

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#5 Author of original report

Funny, what the company is saying in their rebuttal is the EXACT OPPOSITE of what they told me by e-mail

AUTHOR: Css hater - (U.S.A.)

I asked how a free user can do what the rebuttal says a free user can do. The response from the company was"You do not have access to check your emails unless you are a paid member..."only paid members have access to email our recruiters"

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#6 REBUTTAL Owner of company

Completely untrue - Climber allows

AUTHOR: Climber.com - (United States of America)

Climber.com has a simple model.   

1)  If you are a free user you can send messages and receive messages from any recruiter who contacts you vie the website.  You do not have to pay.

2) If you choose to pay you will have access to all 397,000 recruiters and can email them directly, our job search management tool and our SEO platform. 

We have an 'A' rating the BBB for the last 5 years. 

If want to read some actual reviews your can visit, http://thankyou.climber.com.

Sincerely,
Climber.com  
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