My wife and I recently stayed at the Clipper Ship Inn in Salem, Massachusetts. It snowed while we were there. Two days after the snow had stopped we were surprised to see how poorly the staff cleared the snow and ice both in the parking lot and outside the doors and walkways. (Amazingly the handicapped ramp was half shoveled and then left alone.
Three days after the storm I was heading to our room with my wife and two children. I was carrying my laptop computer in its case when I slipped on ice on the walkway leading to my room. I landed on my elbow and banged it up pretty good. I didn't think it was that big of deal. I went to the hotel office and told them what had happened. She said one of the workers (Jason or Justin I believe- not sure) told her he had shoveled all the walkways and salted the ice (again this is a few days after it should have already been done). The lady at that point came over and salted the danger areas herself (a little late if you ask me).
After checking out of the hotel I informed them I would be talking to a lawyer and pursuing this legally unless they refunded the cost of the room for the week and $225 to repair my computer (damaged from the fall). They offered to fix the computer themselves (I wanted a professional to do that). They can't even shovel a walkway, why would I let them fix my computer. Well after a month and a half I'm glad I didn't settle for so little. My elbow has a knot where I fell on it and I don't know if it's going to go away or not.
I would have already settled this in court but for the simple fact I live in North Carolina. I do have to travel back and forth quite a bit to Mass. so I will have my day. The one thing that made me so angry was the lady's attitude when I informed them of my intentions was "how do I even know you actually fell". Are you kidding me? I have three witnesses beside myself and I was bleeding in her office a few minutes after it happened.
I will seek in court the maximum I can get now. I would have settled this for $700 back in January but now I want justice so they will smarten up before someone else gets hurt worse than me.
The other thing that bugs me is the computer is brand new and I actually bought three (3) Toshiba laptops back in December at Office Depot in Salisbury, NC. I spent over $1300 and because I didn't buy the extended warranty Toshiba said it's not covered. It needs a new screen (hard drive still works) and Toshiba told me they would fix it for $425. I only paid $459 for it!! LOL Gee thanks a lot. Needless to say I'll never buy another Toshiba product again. The other two laptops were for my children. I'll never buy another Toshiba product for them either.