• Report: #911545

Complaint Review: Clone Queen Genetics

  • Submitted: Fri, July 13, 2012
  • Updated: Fri, October 12, 2012

  • Reported By: 9ja9ite — Balboa Beach California United States of America
Clone Queen Genetics
8774 Bajado Court Rancho Cucamonga, California United States of America

Clone Queen Genetics Clone Queen WILL RIPP YOU OFF!!! Rancho Cucamonga, California

*UPDATE Employee: The Truth About Clone Queen

*Consumer Comment: recent order was flawless

*Consumer Comment: Mark's words

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Do not waste your time dealing with CQ Genetics. I lost thousands of dollars ordering from them. Their cuts are sub standard and defective. It's not just the cost of the cut. It's the cost of the nutes, water supplies and electricity that adds up. Others on this site have reported more detailed accounts of how they run their business so I'll just leave the review I've been posting below..............

***Since writing this review I have done the research into CQ Genetics I should have done before ordering from them. These Guys are a complete sham. Many of their good reviews are self generated. I wasted many months and allot of money with their garbage cuts. DON'T DO THE SAME!!!!****

This is a hard review for me. I tend not to review unless something is either stellar or terrible. My experience with clone queen is a mixed bag. On one hand I think the prices are fantastic, the staff is very friendly and helpful & the quantity of cuts available at last minute is great. On the other hand the reliability is iffy, the staff communication seems non-existant and the clone quality is all over the place from strong and healthy to DOA.

So to elaborate:
I have placed two orders with CQ and had a couple warranty replacements. My first order was delivered on time with no problems. (It should be noted though that the cuts were very varied in size and root development. Some were healthy with thick stems and others puny little things) The staff was very friendly and helpful with care instructions and trouble shooting issues I will touch on later. Some staff was so fantastic that I hate to write anything negative but at the end of the day its the "cut" that matters most. So I got my first order and after a week I could see about 6 were gonners. I went through their warranty process and they were happy to replace my duds. My problem starts here. I dont think the people taking orders communicate anything to the people taking the cuts or sending them out. For my replacements I requested the biggest, strongest and most well rooted cuts so they have a chance to keep up with my first batch that would be 2 weeks ahead . I'm not about to mix up separate nute batches. I was assured I'd get the best of the best. What they brought looked worse than my duds. I took them anyway but kept my duds just in case. Another issue I ran into was a bad mite infestation. It's hard to place a blame on that since mites can be picked up anywhere but it was my first order with them and the first time I ever had mites. My biggest problem with my order over all though was stunting. My total disappointment didn't happen until it finished up well under expectations. The final plants were so uneven in there growth that I can hardly believe they are all the same. Some grew into monsters but many never grew past a foot or branched out at all. (insert me bragging about how experienced I am and know what I'm doing - HERE) The quality of what I did get out of it was exceptable. As you might expect the bigger and healthier the plant the better the quality.

Overall I wasn't happy with my end result. I wasn't planning to use CQ again right away but the only other descent clone spot in SoCal recently mowed down all their moms and can't produce anything in sufficient quantity in a descent amount of time. SO - I tried CQ again. My scheduling didn't go so well this time. Two no shows and an almost impossible time trying to get ahold of anybody on the phone. My third try almost didn't happen. I schedule for and evening time and they texted at 11pm the night before saying it'll be early afternoon. I tried all day to work out the time but it was only because the driver was cool enough to come back later (going way out of his way and adding hours to his drive) that it worked out. I learned from the last order and asked if I could order more that I need so I could sort out the real crappy cuts. I was told they didn't really do that but I didn't have to take any cuts I wasn't happy with. Man I should have ordered a hundred more than I needed. Out of 4 dozen there was only 4-6 that actually looked good. If I had not been in such a desperate situation I would have just turned them all down. Hardly any roots had popped at all. Many were wilted or crispy and some were DOA. I asked the driver about the roots and he said "if the stems don't come out when pulled on they consider it good to go". ?????? I sorted through them and took the best, as far as I could tell anyway. Later when I took them out of the bag a hand full had just keeled over and wilted. I don't even want to bother with the warranty at this point. I set these up and crossed my fingers. I'll update my outcome of this batch later if I can.

So my review is a bit mixed. They do some things well but other things not so much. I really want to be able to rave about these guys but so far I haven't had a solid experience. So I would say if you absolutely need to order from them take some precautions. Don't expect grade A cuts or an easy time ordering but don't be surprised if they go a great job either.

(***UPDATE***) So I have sad news to report. After much toil and effort I have decided to scrap this batch of cuts from clone queen. I have tried unsuccessfully calling them for days to use my warranty to replace my cuts as I am still within my 30 days. I have left messages and texts and have not heard back in over a week. The batch has not developed properly. They are week and thin. Many need to supported. The Side branching is non-existant and they just plain look like s**t. In comparison I took 8 cuts off a mom of the same strain (different genetics) the day I got this batch to make up the difference. So they are at least 7-10 days behind my CQ cuts. They are now 25% larger and very healthy. Good branching and dont need to propped up. It was this side by side comparison which led to my decision to scrap the CQ cuts. They are just substandard. In hind I am glad they aren't responding to my warranty request because I don't want to waste anymore time, energy or money on their junk cuts. It is a hard lesson learned but I will never again get cuts when I'm in such a desperate frame of mind. It only make it worse.

This report was posted on Ripoff Report on 07/13/2012 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Clone-Queen-Genetics/Rancho-Cucamonga-California-91730/Clone-Queen-Genetics-Clone-Queen-WILL-RIPP-YOU-OFF-Rancho-Cucamonga-California-911545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

The Truth About Clone Queen

AUTHOR: calGreenguy - (United States of America)

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#2 Consumer Comment

recent order was flawless

AUTHOR: troy tomlin - (United States of America)

A quick example of professionalism:

this company is clonary for mmj patients so they did ensure that i send in all the regular documents (respectable) and although nobody answers the phone they eventually called me back hours later and said i was verified -the website didnt work when i tried to verify on there either guys !!

the last step was meeting with their driver which was cool and very discreet, also since i didnt really want to meet at a parking lot i was asked to increase my order to 36 plants to get free delivery to my oceanside residence.

please keep sending thick top cuts and i will be very happy they were all visually rooted thru the cubes the leaves were all clean under a 30x solid plants
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#3 Consumer Comment

Mark's words

AUTHOR: the flo rider - (United States of America)

I got sum plants from the clone queens before I had 3 warranties and they sent me replacements, not too big a deal, but I did have to send pictures which was easy.

Customer service sucks, and is not around when you call ever.  I email them.

All my plants grew very well. Tahoe OG was the best I grew.

Mark - #MP380013
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