- Report: #994933
Report - Rebuttal - Arbitrate
Complaint Review: CloseoutDigital
CloseoutDigital1111 Story Rd San Jose, California United States of America
CloseoutDigital DigitalDepotOnline Visa declined vendor San Jose, California
*General Comment: DON'T BELIEVE NEGETIVE COMMENTS!
*Consumer Comment: Still the Cheapest place on the web and the best customer service
*Consumer Comment: remove previous post
*Consumer Comment: same as the first
*Consumer Suggestion: Prove that you are a business
*UPDATE Employee: Bogus allegations !
*Author of original report: It should be Closeout Digital is operating illegitimately
Initially, I called the company once to ensure that the Nikon lens was the NikonUSA version and could be registered and warrantied through NikonUSA. They assured me that it was. So, I placed the order for the lens for $1614. Eventually, Andrew called me to confirm the order and I restated that if this was not the NikonUSA version that we should just cancel the order. At that point he said the NikonUSA version was available for $2200. Still not a bad price and more in line with what the lens should be. (Just now going back and searching their site it is listed for $1269.) I said that would be fine but if it did not pass registration, I would return it.
Everything looked good until I got a call from Greg that Visa had declined the charge. I called Visa to see what the problem was. I was transferred to Visa's legal department and put through an ordeal to prove that I was the card holder. I believe that they suspected I was trying to do an unauthorized charge. After getting off the phone with Visa, I gave Greg a call but had to leave a message. So I began a Reseller Ratings report that CloseoutDigital sent me via email asking them to rate their service.
After I had finished , Greg called me and when he saw the report he began threatening legal action. Saying DigitalDepotOnline is only his charge processor and has nothing to do with CloseoutDigital. Well, Greg if your processor is so bad that Visa declines the charge, that does speak about you also. How hard is it for a legitimate business to open a vendor account? (About an hour on the phone.) Don't call me and try to intimidate me anymore (5 calls as of this point).
This report was posted on Ripoff Report on 01/10/2013 10:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/CloseoutDigital/San-Jose-California-95123/CloseoutDigital-DigitalDepotOnline-Visa-declined-vendor-San-Jose-California-994933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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