- Report: #992789
Report - Rebuttal - Arbitrate
Complaint Review: Closet Factory
Closet Factory19824 SW Teton Avenue, Portland, OR Portland, Oregon United States of America
Closet Factory $5000 wall bed failed in 4 years, Closet Factory refused to repair Portland, Oregon
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Then it broke again. I just let it go. At a social gathering I spoke to a woman that works for Closet Factory and she said to have it fixed, as it is a lifetime warranty. On Christmas Day while raising the bed into the upright position the spring mechanism broke.
The Closet Factory told me when I purchases the bed it had a lifetime warranty on the spring mechanism, but not the cabinet. Now they say it was only one year and is no longer covered.
Closet Factory is not truthful with their customers, will not honor warranties and their products are inferior. Be aware and do not purchase from them.
This report was posted on Ripoff Report on 01/07/2013 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Closet-Factory/Portland-Oregon-/Closet-Factory-5000-wall-bed-failed-in-4-years-Closet-Factory-refused-to-repair-Portlan-992789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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